Parts Advisor

Alliance Automotive Group; Stafford; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading automotive parts provider in Stafford, UK, seeks a Parts Advisor focused on maintaining and expanding the local customer base. Responsibilities include taking orders, upselling, and building rapport with customers. The ideal candidate will demonstrate excellent organizational skills, empathy, and proactive communication. Benefits include exclusive discounts, opportunities for career progression, and a performance-based bonus. A great chance to join a global brand.

Benefits

Exclusive discounts via AAG Benefits App

Career progression opportunities

Free pension advice

Health and wellbeing tools

Performance-based bonus

Discount on car parts

Qualifications

• Punctual and organised while meeting deadlines.
• Enthusiastic and pro-active in customer interactions.
• Able to demonstrate empathy with customers.

Responsibilities

• Take orders over the phone and upsell.
• Make outbound calls to raise customer awareness.
• Build rapport with local customers.
• Promote offers and discounts actively.
• Limit credits and returns by ordering correctly.

Skills

Organisational skills

Excellent communication

Proactivity

Empathy

Job description

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.

With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value
• Outbound calling to raise customer awareness and achieve higher sales
• Building long‑term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines
• Pro‑active and enthusiastic when speaking with customers
• Able to demonstrate empathy towards customers
• Professional and possess excellent communication skills

Benefits

• An opportunity to join a global brand and market leader
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat
• Opportunities for career progression and bespoke training
• Free pension advice from our standard pension provider
• Free access to Health, Wellbeing and Financial tools
• Potential to earn a performance based bonus, paid monthly
• Discount on car parts

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Alliance Automotive Group is an equal opportunities employer.