Senior Lending Services Officer

Methodfi; Milton Keynes; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading financial technology firm in Milton Keynes is seeking a Senior Lending Servicing Officer to manage post-completion activities for lending products. The ideal candidate will have experience in commercial mortgage lending and focus on securities and redemption processes. Key responsibilities include supporting the Team Lead, acting as the first point of contact for queries, and ensuring smooth operation in a fast-paced environment. This role values problem-solving and strong customer service skills, offering flexible working arrangements and numerous employee benefits.

Benefits

Full onboarding support

Flexible working options

Discretionary bonus scheme

Private health cover

Family friendly policies

Qualifications

• Experience in commercial mortgage lending, strong grasp of securities and redemption processes.
• Confident in handling Deeds, Leases, and other in-life lending documentation.
• Ability to operate in a fast-paced, regulated environment.

Responsibilities

• Manage post-completion activities and undertake all relevant post-completion requirements.
• Support Team Lead with Securities and Redemption tasks.
• Act as the first point of contact for Securities and Redemption queries.

Skills

Strong customer service ethic

Attention to detail

Problem-solving

Stakeholder management skills

Job description

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The Senior Lending Servicing Officer plays a key role in the effective management of post-completion activities, undertaking all relevant post-completion requirements relating to all Allica Lending products. Including, for example, Land Registry checks, Redemptions, Releases, Lease reviews and annual reviews.

If think you can deliver operational excellence, with strong organisational and leadership skills then this role could be for you.

Principal Accountabilities

• Supporting the Team Lead with Securities and Redemption.
• Delegated authority – this could be for agreed 4eye checks, redemption sign offs, lease reviews.
• First point of contact for Securities and Redemption queries, triaging before hand-off to team Lead.
• Reviewing procedure guides to ensure up to date processes are captured.
• Act as the first point of contact for Securities and Redemption queries.
• Support the Team Lead on key functions like redemption sign-offs, lease reviews, and procedural updates.
• Contact customers and/or professional advisors for required information.
• Ensure all post-completion tasks are undertaken including ensuring that any post-completion undertakings are met within agreed timescales.
• Maintain good working relationships with all legal/valuation partners to ensure smooth and timely exchange of correspondence and communication.
• Undertake lease reviews and take ownership of Deeds documents or any such in-life documentation that requires the Bank’s oversight.
• Liaise positively with Relationship Managers when in receipt of Redemptions and Partial Redemptions requests to retain Business where possible.

Personal Attributes & Experience

• Strong customer service ethic.
• A generic knowledge of the commercial environment and lending pipeline management.
• Experience in commercial mortgage lending, with a strong grasp of securities, redemption processes, and post-completion lifecycle.
• Confident handling Deeds, Leases, and other in-life lending documentation.
• Strong attention to detail and ability to operate in a fast-paced, regulated environment.
• Outstanding problem-solving, communication, and stakeholder management skills.
• Excellent analytical and problem-solving skills.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.