Guest Service Assistant Food & Beverage

Crest Hotels Group; Tenby; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prominent hotel chain in Tenby seeks a Guest Service Assistant for the Food & Beverage department. The role focuses on providing a welcoming atmosphere and high standard service to enhance guest experience in restaurant and bar settings. Candidates ideally have experience in this area, strong communication skills, and a passion for customer service. This hands-on position allows for personal impact on guest satisfaction while being supported in skill development and career growth.

Benefits

50% off Food & Beverage in our hotels

Meals on duty provided

Employee Assistance Programme

Celebration of milestone employment anniversaries

Qualifications

• Experience in a Food & Beverage environment is preferred.
• Strong communication and organisational abilities.
• Evidential attention to detail required.

Responsibilities

• Welcome and assist guests in the Food & Beverage outlets.
• Maintain cleanliness and organisation of the dining area.
• Work collaboratively with team members to provide high standard service.

Skills

Strong communication skills

Organisational skills

Attention to detail

Customer service experience

Job description

Nestled in the historic heart of Pembrokeshire, set against the stunning back drop of South Beach.

The Role of Guest Service Assistant Food & Beverage

The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. Guest Service Assistant Food & Beverage will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering that exceptional customer service and creating memorable experiences.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and enjoys the variety of restaurant, bar and events.

The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to grow in your career.

The role of Guest Service Assistant Food & Beverage will report to the Assistant Manager and is ideal for someone who has strong demonstratable experience in customer service and a great attitude and willing to learn.

Job Overview

As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.

Experience & Qualifications

• Strong communication and organisational skills and professional manner.
• Evidential attention to detail.
• Ideally experience working in a Food & Beverage environment.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments