Senior Manager, Customer Marketing - Hospitality Cloud

Cvent; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading technology provider in the UK is looking for a highly strategic Senior Manager/Manager, Customer Marketing. This role focuses on driving customer advocacy and insights across the global ecosystem. Ideal candidates will have over 7 years of experience in customer marketing, excellent analytical and communication skills, and a proven track record in managing customer engagement programs. The position reports to senior stakeholders and ensures customer insights influence innovations and brand perception.

Qualifications

• 7+ years of experience in customer marketing, experience with SaaS or B2B technology preferred.
• Proven track record of managing advisory boards and forums.
• Experience with customer satisfaction metrics and online reputation management.

Responsibilities

• Lead Customer Advisory Meetings with top hospitality clients.
• Drive impactful Product Advisory Meetings to align customer needs with product roadmaps.
• Own the Customer Satisfaction program to improve experiences.
• Develop strategies for online reviews to strengthen brand reputation.
• Synthesize insights into executive-level reporting.

Skills

Customer marketing experience

Strong analytical skills

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

MBA preferred

Job description

A leading technology provider in the UK is looking for a highly strategic Senior Manager/Manager, Customer Marketing. This role focuses on driving customer advocacy and insights across the global ecosystem. Ideal candidates will have over 7 years of experience in customer marketing, excellent analytical and communication skills, and a proven track record in managing customer engagement programs. The position reports to senior stakeholders and ensures customer insights influence innovations and brand perception.