Remote Quality Checker: Pensions & Investments

Deloitte Touche Tohmatsu Limited; Remote; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading financial consultancy is seeking a Quality Checker for a remote role focused on ensuring high-quality decision-making for investment product reviews. Candidates must hold a RQF Level 4 qualification and have at least 6 months of experience in quality checks. Responsibilities include conducting various quality checks, providing feedback, and supporting operational teams. This position demands strong customer focus, decision-making ability, and excellent attention to detail.

Benefits

IT Equipment Provided

Qualifications

• MUST HAVE A RQF Level 4 in a suitable qualification e.g. CII Advanced Diploma in Financial Planning (or equivalent).
• 6 months QC experience within a similar role.
• Strong customer focus and experience working in a customer-facing environment.
• Ability to demonstrate decision making using a holistic approach.
• Excellent attention to detail and accuracy.
• Excellent communication and presentation skills.

Responsibilities

• Conduct quality checks on suitability assessments across a range of different product types.
• Conduct quality checks on customer contact performed to gather information.
• Conduct quality checks on redress calculations.
• Conduct quality checks on outbound letters.
• Provide detailed feedback with clear instructions for remedial action.
• Provide support to operations in customer facing environment.

Skills

Customer focus

Decision making

Attention to detail

Communication skills

Presentation skills

Education

RQF Level 4 or equivalent

Job description

A leading financial consultancy is seeking a Quality Checker for a remote role focused on ensuring high-quality decision-making for investment product reviews. Candidates must hold a RQF Level 4 qualification and have at least 6 months of experience in quality checks. Responsibilities include conducting various quality checks, providing feedback, and supporting operational teams. This position demands strong customer focus, decision-making ability, and excellent attention to detail.