MasterTrust Pensions QA Leader – Hybrid

WTW group; Redhill; Hybrid; GBP 55,000 - GBP 75,000; Full time

Job summary

A leading global consulting firm is looking for a MasterTrust Pensions Quality Assurance Manager in Redhill. This role involves managing the Quality Assurance framework across Customer Care teams to ensure the best outcomes for members. Key responsibilities include producing audits, improving processes, and supporting team members. The ideal candidate will have experience with defined contribution pension schemes and strong communication skills. A range of benefits includes hybrid working and a comprehensive health package.

Benefits

25 days of annual leave

Private healthcare

Defined contribution pension scheme

Electric vehicle car scheme

Cycle-to-work programme

Qualifications

• Experience managing Quality Assurance in pension schemes.
• Understanding of Quality Assurance strategy and processes.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Lead the Quality Assurance framework within Customer Care teams.
• Produce monthly Quality Audit Reports.
• Drive improvements in business processes and resource utilization.

Skills

Experience of dealing with DC occupational pension schemes

Strong pension technical knowledge

Clear communication skills

Strong influencing and negotiation skills

Excellent organisational skills

Attention to detail

Job description

A leading global consulting firm is looking for a MasterTrust Pensions Quality Assurance Manager in Redhill. This role involves managing the Quality Assurance framework across Customer Care teams to ensure the best outcomes for members. Key responsibilities include producing audits, improving processes, and supporting team members. The ideal candidate will have experience with defined contribution pension schemes and strong communication skills. A range of benefits includes hybrid working and a comprehensive health package.