Bodyshop Advisor

Mesh-AI Limited; Newcastle upon Tyne; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading automotive retailer in Newcastle upon Tyne is looking for a Bodyshop Advisor to provide exceptional service to customers. The role involves liaising with customers, managing inquiries, and processing bookings while ensuring a professional experience. Candidates should possess strong customer service skills and prior experience in a similar role is preferred, though not essential. The position offers competitive salaries and a comprehensive benefits package to support career progression and wellbeing.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Flexible life assurance options

Qualifications

• Previous experience in a customer-facing role is required.
• Motor trade or Bodyshop experience is desirable but not essential.
• Must possess a full driving licence with a good driving record.

Responsibilities

• Provide professional and friendly service to Lookers customers.
• Manage customer bookings and enquiries effectively.
• Keep customers informed of repair progress and additional work needed.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Newcastle upon Tyne, England on Tyne, United Kingdom

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Newcastle Paint and Body Centre

Position: Permanent Full Time

Hours: (42.5) Monday - Friday 8.0am - 5.30pm

Lookers Newcastle Paint and Body Centre is recruiting for a Bodyshop Advisor to join the team and work alongside our amazing Cosmetic repair technicians and Estimator, to provide a professional and friendly service to our Lookers customers.

Headed up by our fantastic management team, who between them share a wealth of experience within Lookers, therefore the best training will be given. This is a fantastic opportunity to develop a career with the Bodyshop team.

As a Bodyshop Advisor for our Bodyshop, you will provide a courteous, welcoming, and professional service as customer liaison both in person, via telephone and email. You will also be responsible for welcoming customers to site, ensuring all visitors consistently receive a professional and courteous welcome. You will deal with incoming customer/insurance enquiries and make customer bookings.

You must have previous experience in a similar customer‑facing role. Motor trade or Bodyshop experience is desirable, but not essential. You will have strong customer service skills and focus. You will need to have a full driving licence with a good driving record.

• Provide regular communication to customers keeping them informed of repair progress, additional work needed or vehicle completion, ensuring
• Lookers database is kept up to date.
• Ensure all work is managed and administered in line with Lookers defined processes.
• Upsell of bodywork and wheel repair work to customers as appropriate.
• Process invoices and ensure payment is received in full before vehicles are released.
• Liaise with internal aftersales colleagues to ensure effective communication and teamworking
• Help manage customer problems, complaints and difficult situations bringing them to a speedy, satisfactory conclusion for all concerned.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.