Informatics Technical Specialist

Abbott Laboratories; Remote; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading global healthcare company is seeking an AlinIQ Informatics Technical Specialist based in Maidenhead, UK. This field-based role requires the implementation and support of IT infrastructure solutions within laboratories, combining technical expertise and strong communication skills. The ideal candidate will have a Bachelor's degree in a relevant field and experience in laboratory informatics systems. Opportunities for professional development and a competitive salary package are included.

Benefits

Competitive salary

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits programme

Qualifications

• Bachelor’s degree (or equivalent) in relevant field.
• Technical experience with laboratory informatics systems.
• Excellent communication and customer-facing skills.

Responsibilities

• Implement and configure AlinIQ Digital Health applications.
• Provide post-implementation support and troubleshooting.
• Travel to customer sites to deliver services.

Skills

Technical understanding of IT systems

Customer-facing skills

Analytical thinking

Problem-solving abilities

Attention to detail

Collaboration across teams

Education

Bachelor’s degree in Computer Science

Experience in Medical/Hospital Informatics

Tools

MS Office

MS Project

Smartsheet

Job description

## **JOB DESCRIPTION:****AlinIQ Informatics Technical Specialist** **Abbott Diagnostics — Field Based (UK Travel Required)**Abbott is a global healthcare leader dedicated to helping people live fuller, healthier lives. Our innovations span diagnostics, medical devices, nutrition, and branded generic medicines — improving health outcomes for millions worldwide. With more than 114,000 colleagues supporting customers in over 160 countries, we are committed to advancing the future of healthcare.**About Abbott Diagnostics (ADD)**Abbott is a global leader in in vitro diagnostics, providing advanced instruments, digital solutions, and laboratory systems that support hospitals, clinics, and healthcare organisations around the world.Our digital portfolio — including the AlinIQ Informatics suite — helps customers streamline workflows, strengthen operational efficiency, and elevate diagnostic accuracy through innovative, data-driven technology.The AlinIQ Informatics Team operates within the UKI Service Organisation, supporting customers with technical expertise and hands‑on delivery of complex digital health solutions.**About the Role**We’re looking for an **AlinIQ Informatics Technical Specialist** to deliver and support complex IT infrastructure solutions spanning Abbott's Digital Health applications.In this field-based position, you’ll play a key role throughout the full project lifecycle — from implementation and configuration to optimisation, training, and ongoing customer support.You will combine strong technical skills with excellent communication and problem‑solving abilities to ensure laboratories can fully leverage the power of Abbott’s informatics platforms.**What You’ll Be Doing*** Implement and configure AlinIQ Digital Health applications in line with customer requirements* Collaborate with project teams to understand and validate technical needs* Integrate software and hardware components, recommending appropriate infrastructure where required* Deliver engaging, structured training to end users* Provide post‑implementation support, troubleshooting, and performance optimisation* Build strong customer relationships and act as a trusted technical advisor* Track progress, document updates, and maintain accurate project records* Participate in customer meetings and internal team sessions* Support continuous improvement through customer feedback and solution enhancements* Travel to customer sites as part of role delivery (up to 80%)**What You’ll Bring*** A Bachelor’s degree (or equivalent experience) in Computer Science, Information Systems, Medical/Hospital Informatics, or a related field* Technical understanding of IT systems within healthcare, diagnostics, or laboratory environments* Practical experience installing, configuring, or supporting laboratory informatics systems (e.g., LIS, middleware, analyser management, inventory systems)* Excellent customer-facing and communication skills* Strong analytical thinking, problem-solving abilities, and attention to detail* Ability to manage tasks independently while collaborating effectively across teams* Proficiency with business applications such as MS Office, MS Project, or Smartsheet* Willingness to travel regularly and flexibly to support customer needs **What We Offer**As you’d expect from a global healthcare leader, Abbott provides an excellent package including:* Competitive salary* Defined contribution pension scheme* Private healthcare* Life assurance* Flexible benefits programme tailored to your needsYou’ll also gain opportunities for professional development, global exposure, and meaningful work that directly contributes to improving patient care.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Support Services## **DIVISION:**CRLB Core Lab## **LOCATION:**United Kingdom > Maidenhead : Remote## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 75 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Not Applicable