ServiceNow Business Analyst: Drive Enterprise Outcomes

LGBT Great; City of Edinburgh; On-site; GBP 50,000 - GBP 65,000; Full time

Job summary

A dynamic organization in Edinburgh is seeking a ServiceNow Business Analyst to join their ServiceNow CoEI team. In this role, you will document business requirements and ensure alignment with ITSM processes. Ideal candidates have 4+ years of experience and familiarity with the ServiceNow platform. The position offers an opportunity to work on high-impact projects in a supportive environment, contributing to the ongoing evolution of ServiceNow capabilities.

Benefits

Supportive and inclusive work environment

Qualifications

• 4+ years’ experience in Business Analysis or Enterprise Service Management.
• Hands-on experience working with the ServiceNow platform and modules.
• Understanding of ITSM processes including Incident, Problem, Change, and Knowledge Management.

Responsibilities

• Partner with business groups to document requirements for ServiceNow improvements.
• Transform business needs into functional requirements and user stories.
• Ensure solutions align with ITSM processes and ServiceNow guidelines.
• Build relationships with business users and delivery teams.

Skills

Business Analysis

ServiceNow platform

ITSM processes

Communication skills

Adaptability

Job description

A dynamic organization in Edinburgh is seeking a ServiceNow Business Analyst to join their ServiceNow CoEI team. In this role, you will document business requirements and ensure alignment with ITSM processes. Ideal candidates have 4+ years of experience and familiarity with the ServiceNow platform. The position offers an opportunity to work on high-impact projects in a supportive environment, contributing to the ongoing evolution of ServiceNow capabilities.