Retail Orderbank Manager

Norema AS; Greater London; Hybrid; GBP 30,000 - GBP 35,000; Full time

Job summary

A leading kitchen specialist company is seeking an Orderbank Manager to oversee kitchen deliveries and ensure orders are managed effectively. The role involves coordinating with regional teams, analysing order data, and refining processes to enhance customer satisfaction. Ideal candidates are organized and analytical with a background in retail or customer service. The position offers a competitive salary of £30,000 to £35,000, along with hybrid working options and generous employee perks.

Benefits

Up to 80% discount on products

Flexible holidays

Health and wellbeing support

Cycle to work scheme

Refer a friend scheme

Qualifications

• Experience managing results in a retail or customer-focused setting.
• Understanding of the kitchen industry or KBB.
• Strong organisational and analytical skills.

Responsibilities

• Partnering with regional store teams to keep every kitchen order on track.
• Coordinating slotting and delivery schedules.
• Supporting quarterly forecasting and capacity planning.

Skills

Organisational skills

Analytical skills

Customer focus

Relationship building

Commercial mindset

Problem solving

Job description

We’re on the lookout for a proactive and detail-oriented Orderbank Manager to join our team and help deliver kitchens with precision and care. Working at the heart of our operations, you’ll partner with regional store teams to coordinate kitchen slotting and ensure every order flows smoothly from sale to delivery.

What’s in it for you?

• Flexibility around working location, we are looking for someone based in the South East area who can travel to our Stores across London and Essex
• Hybrid working (home working with some travel to our lovely South East Showrooms)
• Salary between £30,000 - £35,000 per year
• Generous discounts: Up to 80% off our stunning kitchen furniture and products
• Flexible holidays: Buy up to five extra days with our holiday purchase scheme
• Health and wellbeing support: Access our virtual GP service and employee assistance platform 24/7
• Lifestyle perks: Cycle to work scheme and discounts with over 200 top brands through our benefits app
• Refer a friend scheme

What you’ll be doing

You’ll be right at the centre of our kitchen delivery process, making a real impact every day. Your role will involve:

• Partnering with regional store teams to keep every kitchen order on track and on time
• Coordinating slotting and delivery schedules to maximise efficiency and customer satisfaction
• Supporting quarterly forecasting and capacity planning across regions
• Analysing order bank data to identify trends, solve problems, and drive continuous improvement
• Communicating clearly and confidently with a range of stakeholders
• Collaborating with cross-functional teams to ensure alignment between sales, operations, and delivery

Who we're looking for

We’re looking for someone who is organised, analytical, and thrives in a fast-paced retail environment. You’ll succeed in this role if you have:

• Experience managing results in a retail or customer-focused setting
• An understanding of the Kitchen industry, or KBB
• Strong organisational and analytical skills
• The ability to build strong relationships and influence across teams
• A commercial mindset and understanding of financial implications
• A flexible, solution-focused approach and the ability to juggle priorities
• A passion for improving processes and delivering great customer outcomes

You’ll also be successful in this role by living and breathing our core values - Care, Deliver, Inspire.
Care – Building strong relationships, fostering collaboration, and supporting others while caring about our customers
Inspiring – Communicating with impact, leading with purpose, and helping bring our strategy to life
Delivering – Making sound decisions, using data and insight to drive action, and staying focused on results with a mindset of continuous improvement

Why choose Magnet?

At Magnet, part of the Nobia group, we’re proud of our 100-year heritage—and even more excited about what’s ahead.
As the UK’s leading kitchen specialist and part of Europe’s largest kitchen group, our success is built on the passion and creativity of our people. We’re on a journey of transformation, and we’re always open to fresh ideas. So even if you don’t meet every requirement, we’d still love to hear from you.

We’re committed to providing equal opportunities for all candidates. If you require any reasonable adjustments to participate in the recruitment process, please let us know.