Sage 200 Support Specialist | Troubleshooting & Guidance

K3 Capital Group; Belfast; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A financial consultancy in the UK is seeking a Sage 200 Support Consultant to ensure exceptional customer service by troubleshooting and resolving technical issues for Sage 200 users. The ideal candidate will have several years of experience in Sage 200 support, proficiency in SQL, and strong communication skills. This role involves maintaining documentation and collaborating with internal teams to optimize customer satisfaction in a fast-paced environment.

Qualifications

• Several years of experience in Sage 200 support.
• Proven IT Support / Administration experience.
• Strong organizational skills and self-motivation.

Responsibilities

• Respond promptly to technical issues and troubleshoot.
• Communicate with customers to understand issues.
• Maintain records of customer issues and resolutions.
• Collaborate with teams to resolve customer issues.
• Stay updated on software changes.

Skills

Sage 200 support experience

Proficient in SQL

Excellent communication skills

Problem-solving skills

Customer service orientation

Tools

SQL

Draycir

Sicon

Job description

A financial consultancy in the UK is seeking a Sage 200 Support Consultant to ensure exceptional customer service by troubleshooting and resolving technical issues for Sage 200 users. The ideal candidate will have several years of experience in Sage 200 support, proficiency in SQL, and strong communication skills. This role involves maintaining documentation and collaborating with internal teams to optimize customer satisfaction in a fast-paced environment.