Visitor Operations Manager

Forest Camping Limited; United Kingdom; On-site; GBP 33,000 - GBP 35,000; Full time

Job summary

A leading environmental organization in Westonbirt is seeking a Visitor Operations Manager to oversee visitor services at the arboretum. Responsibilities include managing daily operations, ensuring health and safety compliance, and leading a collaborative team. The ideal candidate will have strong leadership skills and a passion for delivering excellent visitor experiences. This permanent position offers a salary of £33,854 with additional benefits, including significant pension contributions and opportunities for career development.

Benefits

28.97% pension contributions

25 days holiday plus bank holidays

Employee benefits scheme

Free parking and entry to arboretums

Career development opportunities

Qualifications

• Experience in managing visitor services or similar environments.
• Strong understanding of health and safety regulations.
• Ability to create a positive, collaborative work environment.

Responsibilities

• Manage the day-to-day operations of visitor service areas.
• Lead the Recreation Team to ensure safety compliance.
• Work closely with the Visitor Services Manager.

Skills

Leadership

Health and Safety Management

Team Collaboration

Customer Service

Job description

# Visitor Operations Manager## Job Introduction**We are Forestry England.****We live and breathe forests.****Job title – Visitor Operations Manager at Westonbirt Arboretum****Salary - £33,854****Contract type – Permanent****Hours – 37 (2 week working pattern including alternate weekends)******Vacancy closes - Sunday 15th February 23:58****Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber**.****What you’ll do…**You will be primarily based at our award-winning, sustainable visitor centre at Westonbirt Arboretum . The role will lead on the management of the visitor service areas delivering a high standard of presentation and care for our visitors. You will be accountable for the day-to-day management, health and safety and maintenance of key recreational infrastructure, e.g. play equipment, forest furniture, grass car park and barriers, including ANPR.You will lead the Recreation Team in achieving best practice compliance and ensuring all checks and repairs are completed and recorded to safety standards. You will be supported by the District Estates Team who will lead on the building compliance while this job focuses on the visitor experiences.You will help to strengthen the health and safety culture as Forestry England strives to fulfil our corporate value of ‘Look Out & Look After’. You will be the health and safety representative for the Recreation Team and the site’s lone working champion.You will work closely with the Visitor Services Manager to create a positive, collaborative, and inclusive environment for staff, volunteers, stakeholders and visitors.Please see the job description below for more information and details about what we need from you.**Where you’ll work…**Westonbirt, The National Arboretum, in Gloucestershire, England, is a world-renowned botanical garden featuring 15,000 trees and shrubs from across the globe, crucial for conservation, research, and public enjoyment with its stunning displays, especially in autumn.**Benefits…**Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit* 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.* STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.* free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.* a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.Read more about the benefits on the**How to apply…**You will be asked to write a 500 word statement on your relevant experience and career history. You will be assessed on both during sifting. More details about how to apply are listed on the application form.You will be assessed on strength based questions during your interview.The being assessed at interview are –* Managing a quality service* Making effective decisions* Working together* Communicating and influencingYou will also be given a 15 minute short task at the being of the interview which looks at prioritising workloadsSuccessful candidates will undergo a criminal record check and the government check.If you require any reasonable adjustments, please email [e-mail] you're planning to use AI to support your application, please ensure you've read our guidelinesRead more about our on the**Nationality requirements…**Read more about nationality requirements**Working for the Civil Service…**Forestry England is part of the . The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the and initiative. Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] following content displays a map of the job's location.| OpenStreetMap contributors### Visitor Operations Manager* **Salary** £33,854* **Frequency** Annual* **Job Reference** forestryengland/TP/1943/461* **Contract Type** Permanent* **Closing Date** 22 February, 2026* **Job Category** Recreation* **Business Unit** Westonbirt* **Location** Westonbirt, United Kingdom* **Posted on** 22 January, 2026