Online Fraud Investigator

Next plc; Doncaster; On-site; GBP 30,000 - GBP 38,000; Full time

Job summary

A leading retail company in the UK is seeking an Online Fraud Investigator to join their Online Loss Prevention team in Doncaster. The role involves investigating suspected fraudulent activity and creating evidence-led case files. Candidates should have experience in SQL, strong communication skills, and the ability to work autonomously. This position offers various corporate perks, including discounts and a company performance-based bonus.

Benefits

25% off most products

Company performance-based bonus

Sharesave scheme

Discounts on partner brands

Access to health services

Discounted gym memberships

Qualifications

• Experience using SQL to extract data and interpret complex information.
• Self-motivated, making decisions based on sound evidence.
• Ability to communicate effectively at all levels.

Responsibilities

• Conduct detailed investigations to prevent organized crime.
• Create evidence-led case files for regulatory compliance.
• Interrogate systems to disrupt criminal activity in real-time.
• Act as a subject matter expert for the team.
• Respond to law enforcement inquiries and represent the business.
• Identify opportunities for improvement to reduce future losses.

Skills

SQL

Clear communication

Attention to detail

Autonomous decision-making

Strong team player

Job description

Job Description

At NEXT we have a great opportunity for an Online Fraud Investigator to join our Online Loss Prevention team based in Doncaster. In this role, you’ll be the person we call on to investigate suspected fraudulent returns and account activity. You won't just find the data; you’ll get under the skin of it to identify trends and link evidence that protects NEXT from significant annual losses.

What you’ll take on:

• Undertake detailed investigations to detect and prevent organised crime across all delivery channels.
• Create evidence‑led case files in line with regulatory requirements, preparing them for civil recovery or criminal prosecution.
• Interrogate our systems and Loss Prevention tools to disrupt criminal activity in real time.
• Act as a subject matter expert for our Operational and Field Teams, resolving complex queries and providing clarity.
• Respond to law enforcement requests and represent the business in court when required, speaking with clarity and belief.
• Identify where we can improve and make recommendations to the Head of Online Loss Prevention to reduce future losses.

What you’ll bring:

• Experience using SQL to extract data and the ability to interpret complex information to find the truth.
• Self‑motivated and able to make considered, autonomous decisions based on sound evidence.
• Clear communication with the ability to pass on vital intelligence effectively at all levels of the business and with external partners like the Police.
• You understand the importance of confidentiality and have a strong grasp of the regulatory framework surrounding criminal investigations.
• Strong team player, who is also able to work on their own initiative with attention to detail.

About Us

You know Next, but did you know we’re a FTSE‑100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on‑line from over 70 countries around the world! So we’ve gone global!

About The Team

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access a digital GP and other free health and wellbeing services
• Financial Wellbeing – Save, track and enhance your financial wellbeing
• Apprenticeship – Grow and develop on the job whilst gaining a qualification
• Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks – Access to Network Groups to empower and celebrate each other
• Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email [e-mail] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.