Front of House Specialist - Aesthetic Clinic (London)

Harley Academy Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading aesthetic training provider in London is seeking a Front of House Team Member to enhance customer experience at their clinics. The role involves managing patient bookings, maintaining client records, and providing high-quality service at every touchpoint. Ideal candidates should have experience in customer service or beauty sectors, be proactive communicators, and work flexibly across multiple clinic locations. A comprehensive package of staff benefits, including treatment allowances and gym access, is offered.

Benefits

Diverse staff events

Gym access

Annual treatment allowance

Family & friend discount scheme

Access to therapist

Qualifications

• Experience within beauty, retail, aesthetics, customer service or front of house.
• A level headed team player who is willing to roll their sleeves up.
• Articulate and confident communicator.

Responsibilities

• Day to day patient bookings and communication with clients.
• Maintain exceptional customer experience throughout client journey.
• Manage and overcome customer complaints face to face and over the phone.

Skills

Customer service experience

Team player

Proactive communication

Ability to manage customer complaints

Flexibility to work across sites

Job description

A leading aesthetic training provider in London is seeking a Front of House Team Member to enhance customer experience at their clinics. The role involves managing patient bookings, maintaining client records, and providing high-quality service at every touchpoint. Ideal candidates should have experience in customer service or beauty sectors, be proactive communicators, and work flexibly across multiple clinic locations. A comprehensive package of staff benefits, including treatment allowances and gym access, is offered.