Clinic Manager

Optical Express Group; Bournemouth; On-site; GBP 32,000 - GBP 37,000; Full time

Job summary

A leading optical provider is seeking a Clinic Manager for its Bournemouth clinic. The successful candidate will oversee daily operations, manage staff, and ensure exceptional patient care. Responsibilities include driving performance and promoting laser eye surgery benefits. Ideal candidates will have strong management experience in a retail or optical setting and possess excellent communication skills. This role comes with a competitive salary and growth opportunities in a modern working environment.

Benefits

Free or discounted optical products and procedures

Career progression

Modern working environment with technological support

Qualifications

• Experience in a healthcare or retail background with world-class customer service.
• Management experience within a high-end retail or Optical setting.
• Ability to drive performance and develop team members through performance management.

Responsibilities

• Manage operational efficiency and customer experience in the clinic.
• Recruit, induct, coach, and support the team.
• Ensure the practice maintains high standards of cleanliness and professionalism.
• Promote laser eye surgery benefits to potential patients.

Skills

Excellent communication skills

Strong management experience

Ability to coach and support teams

Customer service orientation

Job description

Title: Clinic Manager

Location: Bournemouth

Hours: 40 hours per week

Salary: £32-37,000pa DoE plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

If you’re looking to work for a market leader, then read on as we are looking for a Clinic Manager to work in our Bournemouth clinic. Our Bournemouth clinic is a dual branded clinic that provides both optical and aesthetic services, including Laser eye surgery consultations, private eye tests, contact lens fitting, skin consultations and laser treatments.

Key Responsibilities

You will be customer facing and you will help drive performance for the practice. You’ll also be responsible for the daily operational efficiency of the practice; a key part of your role will be developing the team and also promoting the benefits of laser eye surgery to patients.

You may come from a healthcare or retail background where world class customer service comes naturally to you.

You will have strong management experience within a high-end retail or Optical setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• Effectively and efficiently manage resources to meet customer demands
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

What’s in it for you?

• Salary between £32-37,000 DoE plus bonus
• Free or discounted optical products and procedures
• Career progression
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.