Growth Analyst

Thehealthylivingstore; Greater London; On-site; GBP 30,000 - GBP 50,000; Full time

Job summary

A digital-first wellbeing company in Greater London is looking for a CRM Executive to optimise their CRM engine at a critical growth stage. This role involves executing campaigns across email, SMS, and WhatsApp while collaborating cross-functionally to enhance customer journeys and drive retention. The successful candidate will have a strong academic background and a detail-oriented mindset, thriving in high-expectation environments. This position offers a clear pathway into various cross-functional areas and exposure to senior decision-making early on.

Benefits

Premium Wellhub Membership

50% off Healf products

Nest Pension

Wellbeing-focused workspace

Annual company-wide retreat

Qualifications

• Strong execution mindset, detail-oriented, organised, and comfortable owning complex systems end-to-end.
• Commercial curiosity and analytical thinking, with a genuine interest in growth, retention and customer behaviour.
• Confidence working cross-functionally in a fast-moving, high-expectation environment.

Responsibilities

• Own day-to-day CRM execution across email, SMS and WhatsApp campaigns.
• Optimise customer journeys and subscription flows to drive retention and conversion.
• Partner cross-functionally with Growth, CX, Product and Trading to improve content and performance.

Skills

Analytical thinking

Detail-oriented

Execution mindset

Commercial curiosity

Education

Exceptional academic track record

Tools

CRM tools

Job description

Build the Future of Wellbeing

Do Your Life’s Best Work

If modern wellbeing were redesigned from scratch, it wouldn’t live in a GP’s office or a cluttered supplement aisle. It would be digital-first, beautifully curated, and powered by data that actually helps you feel your best.

That’s what we’re building at Healf. An ecommerce platform at the intersection of personalised health and curated wellbeing. We connect customers with the world’s most effective products across EAT, MOVE, MIND, and SLEEP, and we’re just getting started.

We combine culture-shaping storytelling, cutting-edge health tech (like our new blood testing platform, Healf Zone), and a best-in-class product experience to help people build rituals that work.

Backed by investors behind Soho House, Alo Yoga, Cult Beauty, and Innocent, we’re scaling fast, and redefining how the world shops and lives well.

About Us

At Healf, we’re not just a company, we’re a movement. Founded by two brothers whose own wellbeing journeys inspired our mission to empower others, Healf is built on grit, determination, and a shared understanding of the power of wellbeing.

Our culture is grounded in The Healf Standard—five principles that define how we work and win:

• We Work Harder Than Anyone Else: Building something that improves lives takes long hours, grit, and sacrifice, but we thrive on it. We all feel energised by what we’re building.

• Never Settle: We challenge the status quo and push ourselves to be better every day. We never settle for mediocrity or the idea that something can’t be done.

• Obsession Over Talent: Talent alone isn’t enough—relentless curiosity and a drive to grow set us apart.

• The Healf Lifestyle: We live what we preach—our personal commitment to wellbeing fuels our professional productivity.

• Stronger Together: Everyone owns their lane, but we run as a unit.

With Healf Zone on the horizon, we’re entering the next phase of our journey: closing the loop on health with personalised, preventative care that unlocks longevity and optimised wellbeing. This is your chance to help build something that’s not only extraordinary, but a first of its kind.

The Role

This role exists to own and optimise Healf’s CRM engine at a critical point in our growth. You’ll sit at the intersection of Growth, CX, Product (especially Subscriptions) and Trading, making sure our campaigns, flows and customer communications run flawlessly and evolve fast. You’ll be hands-on in execution while developing a deep understanding of customer behaviour, retention levers and commercial performance. For the right person, this is a clear pathway into a cross-functional areas ranging from Product, to Strategy & Insights, Retention, Growth and more, with exposure to senior decision-making and real ownership early on.

Where You’ll Make An Impact

• Own day-to-day CRM execution across email, SMS and WhatsApp campaigns, flows and sales, with zero defects.
• Optimise customer journeys and subscription flows to drive retention, conversion and lifetime value.
• Partner cross-functionally with Growth, CX, Product and Trading to improve content, performance and operational efficiency.
• Support ad hoc analysis and problem-solving — from customer support issues to trading and strategy requests.

What You’ll Bring

• Exceptional academic track record and clear intellectual horsepower.
• Strong execution mindset, detail-oriented, organised, and comfortable owning complex systems end-to-end.
• Commercial curiosity and analytical thinking, with a genuine interest in growth, retention and customer behaviour.
• Confidence working cross-functionally in a fast-moving, high-expectation environment.

Bonus Points If You Have

• Early experience in consulting, investment banking, strategy or high-performance environments.
• Exposure to CRM tools, lifecycle marketing, data analysis or subscription-based businesses.
• Evidence of being genuinely interesting — leadership in sport or societies, creative pursuits, or standout personal projects.

Why Join Healf

• Do your life’s best work: Build something that matters, with a team that moves fast and aims high
• Surround yourself with A+ talent: You’ll work with high-performers who care deeply and raise the standard every day
• Be a builder: This isn’t a cog-in-the-machine role. You’ll help shape our voice, culture, and growth
• Wellbeing is the lifestyle: From office yoga to Healf Zone insights, everything we do is rooted in our pillars: EAT MOVE MIND SLEEP
• Premium Wellhub Membership: Unlimited entry to 1000\'s of gym, yoga, & fitness studios.
• Exclusive Healf Perks: 50% off all Healf products plus discounted Healf Zone blood testing.
• Nest Pension: Secure your future with our pension contributions.
• Wellbeing-Focused Workspace: Incredible Hammersmith office with great natural lighting.
• Team Connection: Annual company-wide retreat to recharge and bond.