Key Accounts Hire Coordinator

L Lynch Plant Hire & Haulage Limited; Hemel Hempstead; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A plant hire company in Hemel Hempstead seeks a Key Accounts Hire Co-ordinator to support Key Account customers with a commercially focused service. Responsibilities include managing customer requests, coordinating hire activities, and ensuring compliance in documentation. Candidates should possess a strong customer service mindset, excellent communication skills, and the ability to work collaboratively in a fast-paced environment. The role provides ongoing learning, development opportunities, and benefits like subsidised gym membership and volunteer days.

Benefits

Ongoing learning and development opportunities

£250 Love to Learn voucher annually

Subsidised gym membership

Enhanced maternity and paternity leave

Mental health and wellbeing support

Regular team socials and events

Qualifications

• Experience in a hire desk or administration environment is an advantage.
• Strong digital skills and confidence in driving efficiencies.
• Ability to manage compliance and documentation accurately.

Responsibilities

• Coordinate end-to-end hire activity for Key Account customers.
• Manage inbound calls and customer requests professionally.
• Liaise with depots and external suppliers to meet hire demand.
• Resolve customer invoice queries in collaboration with Credit Control.

Skills

Customer service mindset

Clear verbal and written communication

Strong attention to detail

Proactive and self-motivated

Commercial awareness

Job description

We're Hiring: Key Accounts Hire Co-ordinator

Based in Hemel Hempstead

Full-time | Office-based

At Lynch, we've been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

People are at the heart of what we do. We're looking for a Key Accounts Hire Co-ordinator to join our Key Accounts Hire Desk team, supporting Key Account customers with a right-first-time, compliant, and commercially focused service. This role suits a driven, customer-focused individual who thrives in a fast-paced, collaborative environment.

What you'll do

As an essential part of the Key Accounts Hire Desk team, you'll be responsible for the end-to-end coordination of hire activity for Key Account and HS2 customers:

Handle inbound calls, hire enquiries, and customer requests, ensuring calls are answered and directed professionally

Manage outbound follow-up, confirmation, sales, and service calls pre- and post-hire

Convert and maintain Key Account rate cards within Syrinx templates, working with IT on updates and reviews

Carry out red-pen checks and document control to ensure full contract and customer-specific compliance

Create, maintain, and communicate machine specifications (customer- and project-specific), including specification changes

Ensure all pre-hire documentation and certification is issued to site contacts ahead of each hire starting

<>Send and process Advice Notes and additional hire charges, meeting agreed KPIs (including 7-day turnaround)

Liaise with depots, Logistics, Recruitment, Credit Control, Hire Controllers, and Crosshire teams to meet hire demand

Coordinate with external suppliers (e.g. Coyles, Sunbelt, and others) for cross-hired plant and attachments, including pricing, availability, and bookings

Maintain machine control and stock administration for Key Account contracts

Track, manage, and resolve customer invoice queries in collaboration with Credit Control and Hire Controllers, in line with KPIs

Support ad-hoc administrative requirements across Hire Desk and Crosshire functions as needed

What we're looking for

We're looking for someone who brings energy, ownership, and accountability to the role:

Passionate and enthusiastic with a strong customer service mindset

Confident communicator with clear verbal and written communication skills

Highly organised with strong attention to detail and a right-first-time approach

Proactive, self-motivated, and able to manage priorities effectively

A natural collaborator who enjoys working across internal teams and with customers

Commercially aware with a strong work ethic and sense of urgency

Previous hire desk, plant hire, or administration experience is an advantage but not essential

Knowledge & Experience

Strong digital and IT capability, with the confidence to drive efficiencies through best practice

A high level of accountability, responsibility, and ownership of tasks

Ability to manage compliance, documentation, and data accuracy in a regulated environment

What you'll get

A role with purpose and the opportunity to make a real impact

A collaborative and inclusive working environment

Ongoing learning and development opportunities

£250 Love to Learn voucher each year to support personal growth

One paid Volunteer Day per year

Subsidised gym membership (50% contribution, subject to criteria)

Enhanced maternity and paternity leave

Mental health and wellbeing support programmes

Regular team socials and events

At Lynch, our people are our greatest asset. We invest in skills, development, and long-term careers because we believe exceptional people create exceptional outcomes for our customers, communities, and the environment.

We're committed to a safe, inclusive workplace where everyone feels valued and empowered to make a difference. Join a business that's proud to grow, evolve, and help our customers Build Britain's Infrastructure.

Ready to apply?

If you're ready to support Key Account and HS2 customers as part of a high-performing Hire Desk team, we'd love to hear from you.