Student Success Specialist — GCSE Support (London On-site)

Mobile Tuition Ltd; Greater London; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A dynamic education provider in London is seeking a Customer Success Specialist to enhance student experiences and parental support. Responsibilities include managing inquiries, onboarding students, and ensuring progress, requiring a strong knowledge of the UK education system. Ideal candidates will have customer service experience and excellent communication skills, contributing to a mission-driven team aiming for real impact in education. Competitive salary ranges from £30,000 to £35,000 with performance bonuses and career development opportunities.

Benefits

Competitive salary

Performance-based bonus

Career progression

Full training

Impact-driven work

Qualifications

• Strong knowledge of UK GCSE Maths, English, and Science.
• Previous experience in customer service or education roles.
• Highly organized with strong attention to detail.

Responsibilities

• Act as the first point of contact for parents and students.
• Support families with queries about GCSE subjects.
• Manage student onboarding and monitor progress.
• Liaise with tutors to resolve issues.

Skills

Knowledge of UK education system

Customer service experience

Excellent communication skills

Organizational skills

Job description

A dynamic education provider in London is seeking a Customer Success Specialist to enhance student experiences and parental support. Responsibilities include managing inquiries, onboarding students, and ensuring progress, requiring a strong knowledge of the UK education system. Ideal candidates will have customer service experience and excellent communication skills, contributing to a mission-driven team aiming for real impact in education. Competitive salary ranges from £30,000 to £35,000 with performance bonuses and career development opportunities.