Customer Success Specialist

Mobile Tuition Ltd; Greater London; On-site; GBP 30,000 - GBP 35,000; Full time

Job summary

A dynamic education provider in London is seeking a Customer Success Specialist to enhance student experiences and parental support. Responsibilities include managing inquiries, onboarding students, and ensuring progress, requiring a strong knowledge of the UK education system. Ideal candidates will have customer service experience and excellent communication skills, contributing to a mission-driven team aiming for real impact in education. Competitive salary ranges from £30,000 to £35,000 with performance bonuses and career development opportunities.

Benefits

Competitive salary

Performance-based bonus

Career progression

Full training

Impact-driven work

Qualifications

• Strong knowledge of UK GCSE Maths, English, and Science.
• Previous experience in customer service or education roles.
• Highly organized with strong attention to detail.

Responsibilities

• Act as the first point of contact for parents and students.
• Support families with queries about GCSE subjects.
• Manage student onboarding and monitor progress.
• Liaise with tutors to resolve issues.

Skills

Knowledge of UK education system

Customer service experience

Excellent communication skills

Organizational skills

Job description

Overview

Customer Success Specialist — Location: London Office (On-site, Monday–Friday). Company: Mobile Tutors. Salary: £30,000 – £35,000 per annum + strong performance-based bonus.

About Mobile Tutors

Mobile Tutors is a fast-growing UK-based tuition provider supporting students from KS2 to A Level across Maths, English, Science, and more. We deliver structured, expert-led online group classes through our bespoke learning platform and currently support thousands of families, helping students achieve measurable grade improvements. Our mission is simple: to make high-quality education accessible to all.

Role Overview

We are looking for a Student Success Specialist to join our growing team. This role is central to ensuring that every student and parent receives outstanding support — from their first lesson through to exam success.

You’ll be responsible for handling enquiries, guiding families through our platform and courses, and ensuring students have the best possible experience with Mobile Tutors.

This is an on-site role based in our London office, working closely with tutors and internal teams.

Key Responsibilities

• Act as the first point of contact for parents and students via phone, email, WhatsApp, and live chat
• Support families with queries relating to GCSE Maths, English, and Science, using curriculum knowledge where appropriate
• Manage student onboarding, including login details, timetables, and platform navigation
• Monitor student progress and proactively follow up with parents to ensure satisfaction and engagement
• Liaise with tutors and internal teams to resolve issues quickly and professionally
• Maintain accurate records of communications and student data
• Identify and escalate concerns while always focusing on improving the student experience
• Carry out general administrative tasks to support the wider operations team

What We’re Looking For

• Strong knowledge of the UK education system, particularly GCSE Maths, English, and Science
• Previous experience in customer service, student support, or education
• e.g. school admin, teaching assistant, education support role
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail
• Confident using digital platforms and technology
• Professional, empathetic, and able to build trust with parents and students
• Able to work on-site in London, Monday to Friday

What We Offer

• Competitive salary: £30,000 – £35,000 per annum
• Strong performance-based bonus structure
• Rapid career progression within a fast-growing education company
• Full training on our systems, platform, and processes
• Opportunity for overtime and increased responsibility based on performance
• The chance to be part of a mission-driven business making a real impact on students’ lives