Solutions Engineer – Remote Healthcare Tech Liaison

Doccla UK Limited; United Kingdom; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading health technology firm in the UK is seeking a Solutions Engineer who will be a vital connection between customers and the engineering team. The ideal candidate will possess exceptional communication skills and a strong understanding of healthcare integration. Responsibilities include customer engagement at all stages, collaboration with engineers, and managing customer expectations. This role is essential for delivering innovative virtual care solutions and ensuring customer satisfaction.

Benefits

25 days annual leave plus bank holidays

Flexible remote working options

Employee stock options

Health insurance

Learning and development budget

Qualifications

• Proven experience in a customer-facing technical role.
• Demonstrable experience collaborating with engineering teams.
• Good understanding of integration technologies.
• Experience in a regulated medical/healthcare domain.
• Experience translating complex information into actionable advice.

Responsibilities

• Engage with customers at all product lifecycle stages.
• Work closely with engineers to understand customer options.
• Act as a liaison between customers and engineering teams.
• Support engineering manager in managing customer expectations.

Skills

Exceptional communication and written skills

Ability to translate technical information for non-technical stakeholders

Understanding of healthcare/medical domain

Knowledge of RESTful APIs

Familiarity with FHIR standards

Job description

A leading health technology firm in the UK is seeking a Solutions Engineer who will be a vital connection between customers and the engineering team. The ideal candidate will possess exceptional communication skills and a strong understanding of healthcare integration. Responsibilities include customer engagement at all stages, collaboration with engineers, and managing customer expectations. This role is essential for delivering innovative virtual care solutions and ensuring customer satisfaction.