Technical and Quality Team Leader

Tarmac Ltd; Wolverhampton; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading construction company in Wolverhampton is seeking a Technical & Quality Team Leader to enhance customer technical support and service quality. The role involves managing customer complaints, driving process improvements, and ensuring effective collaboration between teams. Candidates should possess experience in a technical or quality environment, strong reporting skills, and knowledge of building materials. This position offers excellent career development and an inclusive workplace culture.

Benefits

Enhanced holiday entitlement

Contributory pension scheme

Discounts on retailers and holidays

Employee Assistance helpline

Access to Employee Communities

Training and development opportunities

Qualifications

• Experience in a technical or quality-focused environment.
• Proven ability to deliver great customer service.
• Confidence in influencing others and managing customer accounts.

Responsibilities

• Support Customer Relations team to resolve complaints promptly.
• Drive down complaint levels through effective corrective actions.
• Act as a communication point between technical and commercial teams.
• Manage and maintain the technical library for products and materials.
• Provide reporting to support continuous improvement.

Skills

Technical or quality team experience

Strong data collation and reporting skills

Customer service delivery

Knowledge of building product systems

Influencing and managing customer accounts

Education

Science-based A Level

Concrete Technology certification

Job description

We’re excited to be recruiting a Technical & Quality Team Leader to join our growing team.At [your organisation], we’re committed to fostering a dynamic, inclusive workplace where people with diverse backgrounds and experiences can thrive.

About the Role

In this key role, you’ll help ensure our customers receive exceptional technical support and high‑quality service.You’ll work closely with teams across the business to improve processes, reduce complaints, and maintain strong relationships with both internal and external stakeholders.

What You’ll Be Doing

• Supporting the Customer Relations team to resolve customer complaints promptly while delivering excellent customer service.
• Driving down complaint levels in line with business targets by ensuring effective, robust corrective actions.
• Acting as a central communication point between technical, commercial, and operational teams to support smooth collaboration and high customer satisfaction.
• Managing and maintaining the technical library for products, raw materials, and customer documentation.
• Providing clear, accurate reporting to Technical, Commercial and Operations teams to support continuous improvement.

What We’re Looking For

You’ll be successful in this role if you have experience in a similar technical or quality‑focused environment, ideally within the building or manufacturing industry. We're looking for someone who brings:

• Experience working in a technical or quality team
• Strong data collation and reporting skills
• Proven ability to deliver great customer service and meet performance targets
• Knowledge of building product systems and materials
• Confidence in influencing others and managing customer accounts
• Relevant qualifications such as a science‑based A Level, Concrete Technology certification, or equivalent (desirable, not essential)

Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?

Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!