Dynamic Service Advisor – Automotive Aftersales

Mesh-AI Limited; Belfast; On-site; GBP 29,000 - 35,000; Full time

Job summary

An automotive retailer in Belfast is seeking a Service Advisor to join their Aftersales Team. The role involves booking customer services, advising on repairs and warranties, and maintaining communication throughout the service process. This position provides opportunities for growth and continuous training, highlighting strong customer service skills and experience in the automotive industry as key requirements. The team-oriented environment promotes professional development and career enhancement.

Benefits

Competitive salary with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Access to gym memberships

Travel insurance

Home and technology vouchers

Retail discounts

Qualifications

• Previous experience in a similar role within the automotive industry is preferred.
• Ability to explain technical information clearly and concisely.
• Passion for customer service and willingness to learn.

Responsibilities

• Book MOTs, services, and repairs for customers.
• Advise customers on warranty covers and upsell relevant parts.
• Liaise with the aftersales department to organize appointments.
• Manage a high volume of customer interactions daily.
• Maintain accurate customer records and system updates.

Skills

Exceptional communication skills

Customer service orientation

Problem-solving skills

Tools

Kerridge

ADP

Job description

An automotive retailer in Belfast is seeking a Service Advisor to join their Aftersales Team. The role involves booking customer services, advising on repairs and warranties, and maintaining communication throughout the service process. This position provides opportunities for growth and continuous training, highlighting strong customer service skills and experience in the automotive industry as key requirements. The team-oriented environment promotes professional development and career enhancement.