Duty Manager | Lead Guest Experience & Team

Whitbread Group; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for their Wolverhampton City Centre Premier Inn. This role requires strong leadership skills and experience in delivering superior customer service. You will manage operations to ensure high standards and a welcoming atmosphere for guests. Responsibilities include leading a dedicated team and maintaining safety standards. The position offers a permanent contract with competitive pay and various employee benefits including discounts and a pension scheme.

Benefits

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts on various services

Qualifications

• Proven leadership skills in retail or management roles.
• Experience in delivering outstanding customer experience.
• Ability to inspire and lead a high-performing team.

Responsibilities

• Manage a reliable, high-performing team at the hotel.
• Ensure health & safety standards are met.
• Create an exceptional guest experience.

Skills

Leadership

Customer service

Communication

Organizational skills

Job description

A leading hospitality company is seeking a Duty Manager for their Wolverhampton City Centre Premier Inn. This role requires strong leadership skills and experience in delivering superior customer service. You will manage operations to ensure high standards and a welcoming atmosphere for guests. Responsibilities include leading a dedicated team and maintaining safety standards. The position offers a permanent contract with competitive pay and various employee benefits including discounts and a pension scheme.