Duty Manager – Lead Guest Experience (Leeds East)

Whitbread PLC; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for their Leeds East Premier Inn location. In this role, you'll lead a talented team to ensure high standards of service and guest experience. Your responsibilities will include managing team performance, maintaining health and safety standards, and delivering exceptional customer service. This permanent position offers a competitive pay rate and numerous benefits, including discounts and support for career growth.

Benefits

Training and support

Staff discounts on hotel stays and meals

Pension and savings schemes

Qualifications

• Experience in retail or management role is required.
• Ability to inspire and lead a team.
• Strong focus on outstanding guest experience.

Responsibilities

• Manage a reliable, high-performing team.
• Ensure health & safety standards are met.
• Create an exceptional guest experience.

Skills

Leadership

Customer service

Communication

Organisational skills

Job description

A leading hospitality company is seeking a Duty Manager for their Leeds East Premier Inn location. In this role, you'll lead a talented team to ensure high standards of service and guest experience. Your responsibilities will include managing team performance, maintaining health and safety standards, and delivering exceptional customer service. This permanent position offers a competitive pay rate and numerous benefits, including discounts and support for career growth.