Duty Manager

Better; Woolwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading leisure company is recruiting an Apprentice Duty Manager for Woolwich Waves in Greenwich. The role involves supervising operations, ensuring customer satisfaction, and working towards the Level 3 Leisure Duty Manager apprenticeship. Ideal candidates should have a positive attitude, be calm under pressure, and possess strong customer service skills. This position offers a fantastic opportunity for career progression in the leisure industry.

Qualifications

• Passionate about the leisure industry.
• Calm under pressure and responsible.
• Ability to maintain a positive image of the centre.

Responsibilities

• Work towards the level 3 Leisure Duty Manager apprenticeship.
• Maintain a good image of the centre for customers.
• Assist customers and encourage maximum use of the Centre.
• Prepare areas and equipment for sessions.
• Ensure security and cleanliness in the centre.
• Supervise staff on shift and allocate work efficiently.

Skills

Can-do attitude

Customer service

Team management

Operational efficiency

Job description

GLL is currently recruiting an Apprentice Duty Manager to join our flagship centre, Woolwich Waves in Greenwich. If you have the skills and ambition to join us as an Apprentice Duty Manager, there has never been a more exciting time to join us. This is more than an ApprenticeDuty Manager job, it's a career.

As a Trainee Duty Manager, you will be passionate about the leisure industry. A Duty Manager’s role is highly varied; you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, Duty Managers ensure it’s all running as it should be – handling customer queries, managing your team, and ensuring the successful operation of the gym, pool, and other facilities. Your own development is just as important, as we’ll train you to sharpen your skills in this diverse Trainee Duty Manager role.

Trainee Duty Managers are fast-thinkers, calm under pressure, responsible, and natural with people from all walks of life; this is your chance to progress as a Trainee Duty Manager.

What you’ll do:

• Work towards the level 3 Leisure Duty Manager apprenticeship.
• Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pools and operational service.
• Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained.
• Ensure all pool safety/operating procedures are in place.
• Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervise all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with the post’s level of responsibility.
• Ensure all members of the team are effectively supervised and that all people management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc).

What you need:

• A can-do attitude.
• Ability to maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pools and operational service.
• Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day-to-day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained.
• Ensure all pool safety/operating procedures are in place.