Duty Manager

Dodo Pub Co; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A popular pub chain in Oxford is seeking a passionate Duty Manager to join their team. You will play a crucial role in delivering exceptional service while managing the team effectively. Responsibilities include leading the team during service, ensuring guest satisfaction, and fostering community relationships. With a competitive pay of £13 per hour plus tips, this position offers opportunities for professional growth and a great work/life balance. Enjoy perks like food on shift and special team events.

Benefits

Service Charge

Food On Shift

Learning & Development Opportunities

Annual Team Party

Christmas Day & Boxing Day Off

Qualifications

• Motivate, inspire, and coach your team to deliver the best service possible.
• Deliver outstanding customer experience with genuine care and a positive attitude.
• Lead and manage the team during service, ensuring everything runs smoothly.

Responsibilities

• Manage the team during service to ensure a smooth operation.
• Build genuine relationships with our regulars.
• Make quick decisions to ensure guests always leave happy.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Job description

We’re looking for:A motivated and passionateDuty Managerto join our crew!

The Up In Arms, is part of the Dodo Pub Co – known for top-notch burgers, Neapolitan pizzas, and unbeatable vibes. At our core, we’re neighbourhood pubs dedicated to serving products we’re 100% proud of, delivered by people who are 100% committed to what they do.

From the bar: We offer a wide selection of craft beers, wines, and cocktails – all served by knowledgeable and passionate staff to customers who care about quality and community.

From the kitchen: We serve authentic Neapolitan pizzas cooked at 450°C in our pizza oven, alongside tasty burgers, brunch, and sides that hit the spot.

Why join us?As a Duty Manager, you’ll play a key role in driving exceptional service and ensuring our pubs are the heart of the community. You’ll be expected to:

• Lead and manage the team during service, ensuring everything runs smoothly.
• Deliver an outstanding customer experience with genuine care and a positive attitude.
• Motivate, inspire, and coach your team to deliver the best service possible.
• Be a problem solver, making quick decisions to ensure guests always leave happy.

• Build genuine relationships with our regulars and become a familiar face in the community.

What we offer in return:

• £13 per hour(plus tips on top)
• Service Charge (100% goes to the team - our data shows approx. £200-£250 per month (full time)
• Food On Shift
• Dine At Dodo– bring a mate once a month, and we’ll cover your food bill
• Learning & Development Opportunities– many of our managers started as team members and now run their own Dodo pub or work in operations
• Great work/life balance
• Annual Team Party
• Christmas Day & Boxing Day Off

Next steps:

1. If this sounds like your vibe, check out our Instagram & website to see what we’re about.
2. Click apply and tell us a bit about yourself.
3. The Hiring Manager will be in touch to invite you for a coffee & chat, followed by a trial shift where we can get to know each other.
4. We’ll make you a job offer within 48 hours.
5. Your first week will be spent with our Buddy Coach, who’ll show you the ropes and (more importantly) get you tasting our amazing pizzas & beers!

We can’t wait to hear from you!