Duty Manager

Peoplebank; Maidenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel management group is seeking a Duty Manager to ensure smooth operations in the Maidenhead hotel. This role involves overseeing maintenance, security, and health and safety protocols, while acting as the main point of contact for stakeholders. The ideal candidate will possess facilities management experience, strong communication skills, and the ability to lead a small team under pressure. Join us in delivering exceptional hospitality and making a difference in guest experiences.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free meals on duty

Free parking

Counseling sessions

24/7 advice and support line

Qualifications

• Facilities management experience is desirable.
• Diligent, self-motivated, and focused.
• Ability to lead a small team during the shift.
• Collaboration and strong internal and external relationships.

Responsibilities

• Oversee operations and ensure all SLAs and KPIs are met.
• Conduct fire and security rounds and address issues.
• Act as the main point of contact for stakeholders.
• Perform general health and safety duties.

Skills

Facilities management experience

Effective multitasking

Strong communication skills

Reliable and self-motivated

Ability to work under pressure

Job description

Are you ready to take on a pivotal role in managing a building that hosts key stakeholders and multi-agencies? We're looking for a dedicated Duty Manager to ensure everything runs smoothly and efficiently.

What You’ll Do:

• Oversee Operations: Manage cleaning, maintenance, security, and catering (where applicable), ensuring all SLAs and KPIs are met.
• Ensure Safety: Conduct fire and security walk rounds, promptly addressing and logging any issues.
• Be the Point of Contact: Act as the main point of contact for key stakeholders and multi-agencies, maintaining clear and regular communication via email, mail, and telephone.
• Health & Safety: Perform general health and safety duties, including risk assessments and compliance with statutory and non-statutory site requirements.
• Security Awareness: Maintain a high level of security awareness and knowledge of emergency evacuation procedures.

Why Join Us?

Be part of a team dedicated to maintaining excellence and ensuring the smooth operation of our building. If you're ready to lead with expertise and make a difference, we want to hear from you!

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Facilities management experience would be desirable.
• Accurate, diligent, self-motivated, focused, and reliable.
• The ability to multi-task effectively and prioritise workload.
• A collaborative working spirit that enhances and builds effective working relationships both internally and externally.
• Ability to work under pressure.
• Possess a communication style that allows positive and open dialogue with users and multi-agencies.
• Motivate and lead a small team during the shift.

Hotel

The Holiday Inn Maidenhead/Windsor Hotel is conveniently situated near the M4 and just a 20-minute drive from Heathrow Airport (LHR). Windsor city centre is only 6 miles away and easily accessible by a direct train from Maidenhead station.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.