Drug & Alcohol Program Success Specialist

Abbott Laboratories; Maidenhead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare company in Maidenhead is seeking a Customer Service Executive to manage customer relationships and ensure excellent delivery of Drug & Alcohol testing programs. The ideal candidate will have a strong background in account management and customer service, with a focus on compliance. Responsibilities include managing customer interactions, supporting new contracts, and analyzing testing data. This position offers career development in an internationally recognized workplace.

Benefits

Career development opportunities

Recognition as a great place to work

Diversity and inclusion initiatives

Qualifications

• Proven experience in customer success, account management, or service delivery.
• Excellent communication and relationship-building skills.
• Strong problem-solving capability and resilience under pressure.

Responsibilities

• Act as the primary contact for a portfolio of customers.
• Support the implementation of new contracts and transitions.
• Proactively manage customer services and resolve issues.

Skills

Customer success

Account management

Service delivery

Data analysis

Communication skills

Education

Degree or equivalent experience

Tools

Salesforce

Sage

Microsoft applications

Job description

A global healthcare company in Maidenhead is seeking a Customer Service Executive to manage customer relationships and ensure excellent delivery of Drug & Alcohol testing programs. The ideal candidate will have a strong background in account management and customer service, with a focus on compliance. Responsibilities include managing customer interactions, supporting new contracts, and analyzing testing data. This position offers career development in an internationally recognized workplace.