Driver Line Executive - Part Time

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A leading consumer finance company is seeking a part-time customer service representative in Trowbridge. In this fixed-term role, you will serve as the primary contact for customers encountering vehicle defects, ensuring timely repairs and assistance. Strong communication skills and customer service experience are essential. The position involves 18 hours per week with a hybrid working model requiring in-office attendance two days a week after training. Competitive benefits, including a comprehensive wellness package and bonus scheme, are offered.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday

Full wellbeing package including BUPA

Qualifications

• Previous customer service experience essential.
• Enjoy being on the phone with confidence in inbound and outbound calls.
• Excellent communication skills and a customer-centric mindset.

Responsibilities

• Be the first point of contact for customers reporting vehicle issues.
• Book vehicles in for repair or arrange breakdown assistance.
• Take inbound calls and handle administrative duties.

Skills

Customer service experience

Excellent communication skills

Team player

Organizational skills

Job description

Are you passionate about delivering phenomenal customer experiences and want to make a difference where you work?

Then keep reading.

Who we are.

Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

In this part time, fixed term role you will report toour Driver line Team Leader and be part of the team who are the first point of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call. You'll be ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance quickly and professionally.

This role is 18 hours per week over 4 days and is fixed for 3 months.

We operate a hybrid working approach whereby after an initial training period spent full time in the office, attendance of the Trowbridge office is a minimum of 2 days per week (one of these must be a Wednesday)

You'll also:

• Take inbound calls from our customers.
• Make contact with our garage network to book vehicles in for repair
• Arrange hire vehicles were appropriate for our customers
• Monitor the shared email mailbox and carrying out admin duties as required

What you'll bring.

You'll have previous customer service experience as well as enjoy being on the phone and confident with both inbound and outbound calls. Your excellent communication skills and customer centric mindset will see you go above and beyond to keep our customers on the road.

You'll be a great fit if you:

• Have the ability to think on your feet
• Have great organisation skills
• The ability to remain calm and professional under pressure
• Are a strong team player

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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