Domestic Abuse Adviser

Citizens Advice BANES; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable advice organization in the United Kingdom is seeking an individual to support victims of domestic abuse. The role involves providing advice and practical assistance concerning housing, debt, and emotional support, using a trauma-informed approach. Candidates should possess strong communication, empathy, and organizational skills. No prior experience in domestic abuse is necessary as full training and support will be provided. This position offers valuable experience in a crucial field.

Benefits

Training opportunities

Supportive working environment

Qualifications

• No previous experience in domestic abuse required.
• Experience in housing and/or debt advice is desirable.
• Willingness to learn and develop practical skills.

Responsibilities

• Support individuals affected by domestic abuse.
• Provide advice and practical support for housing, debt, and financial issues.
• Use a trauma-informed, person-centred approach.

Skills

Strong communication

Empathy

Organisational skills

Experience in housing advice

Experience in debt advice

Job description

Interviews will take place on 21 January 2026.

About the role

We are looking for someone with strong communication, empathy and organisational skills to take on this established and important role within Warrington, supporting individuals affected by domestic abuse.

Working alongside Warrington Borough Council’s qualified Independent Domestic Violence Adviser (IDVA), you will provide advice and practical support to individuals experiencing domestic abuse, helping them to understand their options, access appropriate services, and address related housing, debt and financial issues.

You will deliver support using a trauma-informed, person-centred approach, recognising the complex impact of domestic abuse and working at each individual’s pace. A key part of the role is to champion individuals in abusive relationships, helping them to overcome the practical, financial and emotional barriers that can make it difficult to leave or improve their situation.

No previous experience of working in domestic abuse is required; however, you will have experience of housing and/or debt advice or another related advice area.

Full support and training will be provided, and you will have the opportunity to develop your knowledge and practical skills to support individuals face-to-face, by telephone and through online platforms. It will provide excellent experience and training opportunities for someone wishing to progress in this field.

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