Divisional General Manager - Nursing Services

Richmond Villages; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare provider is seeking a Divisional General Manager to lead Cromwell Hospital in London. You will be responsible for financial and operational performance across multiple clinical areas and collaborate with the Senior Leadership Team. Key qualifications include strategic leadership skills and significant healthcare experience. This role offers a competitive salary and benefits, contributing to the mission of delivering exceptional patient care.

Benefits

Health insurance

Enhanced pension plan

Flexible working options

25 days holiday increase with service

Onsite gym access or local discounts

Qualifications

• Significant experience in operational and strategic leadership within healthcare.
• Proven ability to lead large, multi-professional teams.
• Strong knowledge of regulatory frameworks and clinical governance.

Responsibilities

• Drive operational efficiency and monitor KPIs.
• Lead talent development and succession planning.
• Champion customer experience and service delivery innovation.

Skills

Strategic leadership

Financial management

Operational efficiency

Stakeholder engagement

Service development

Education

Third-level qualification in Clinical Professional or Healthcare Management

Management or leadership qualification

Job description

Divisional General Manager

Cromwell Hospital, Kensington, SW5 0TU (with responsibility across additional London sites)

Full time (37.5 hours)

Permanent

Competitive Salary

We make health happen

As Divisional General Manager, you'll play a critical leadership role within Cromwell Hospital, directly accountable for the financial, operational, and clinical performance of a defined portfolio of services. Reporting to the Chief Nursing Officer, you'll be part of the Senior Leadership Team, working collaboratively across the hospital and the wider London Diagnostic and Secondary Care community to ensure services are delivered in line with the organisation's strategic and operational priorities.

This is a unique opportunity to shape the future of nursing services, lead transformational change, and deliver exceptional experiences for patients, clinicians, and staff. In this role, you will take ownership of financial performance, optimise resources, and spearhead new service development projects that deliver growth and innovation.

How You'll Help Us Make Health Happen

• Provide visible, proactive leadership across multiple clinical areas, embedding a culture of accountability and continuous improvement.
• Drive operational efficiency through effective resource utilisation, workflow optimisation, and KPI monitoring.
• Take full accountability for financial performance, implementing rigorous cost‑control measures, optimising resource allocation, and ensuring sustainable profitability across services.
• Lead talent development and succession planning, fostering an engaging and inclusive workplace culture.
• Lead strategic service development in collaboration with internal and external stakeholders, identifying growth opportunities, designing innovative offerings, and delivering projects that enhance clinical outcomes and drive revenue.
• Ensure compliance with regulatory and professional standards, embedding robust clinical governance and risk management frameworks.
• Champion customer experience, consultant engagement, and innovation in service delivery.
• Actively manage estates and non‑clinical services within your portfolio, working closely with the Associate Director of Non‑Clinical Services.
• Promote Cromwell Hospital as a centre of excellence, supporting growth through consultant partnerships and service development initiatives.

Key Skills / Qualifications

• Third‑level qualification in a relevant specialty (e.g., Clinical Professional or Healthcare Management).
• Management or leadership qualification with healthcare focus.
• Significant experience in operational and strategic leadership with demonstrable expertise in financial management, cost optimisation, and service development within an acute healthcare setting.
• Proven ability to lead large, multi‑professional teams and manage complex operational and financial portfolios.
• Strong knowledge of regulatory frameworks and clinical governance.
• Excellent stakeholder engagement and relationship management skills.
• Results‑driven, resilient, and able to lead through complexity and change.

Desirable

• Registered Healthcare Professional (NMC, GMC, or HCPC) - highly desirable.
• Project management qualification (e.g., PRINCE2).
• Independent healthcare experience, ideally within a central London hospital.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Payment of professional registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Clinical Services

Locations

Cromwell Hospital London