Disruption Investigation Officer

easyJet Airline Company PLC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading low-cost airline in the United Kingdom is seeking a Disruption Investigation Officer. This full-time role involves managing disruption information, analyzing events, and working collaboratively across teams. The ideal candidate will possess strong attention to detail, excellent relationship-building skills, and proficiency in Microsoft Office. The position supports hybrid working with approximately 60% of time spent in the office. Benefits include a bonus, holiday, and travel perks.

Benefits

Up to 20% bonus

25 days holiday

Flexible benefits package

Excellent staff travel benefits

BAYE, SAYE & Performance share schemes

Life Assurance

Qualifications

• Experience in a fast-paced environment, preferably within the aviation sector.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Knowledge and experience in aviation is highly regarded.

Responsibilities

• Manage and process disruption information to challenge legal claims.
• Analyse disruption events and collect quality evidence.
• Produce reports during disruption incidents and record real-time information.
• Liaise with internal teams for supporting disruption information.
• Maintain disruption evidence information databases.
• Represent easyJet as an expert witness in court proceedings.

Skills

Attention to detail

Organizational skills

Relationship-building

Influencing and negotiating

Proficiency in Microsoft Office (Excel, PowerPoint)

Numerate mindset

Knowledge in aviation

Additional European languages

Job description

Job Description - Disruption Investigation Officer (16618)

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

• Have experience in a fast-paced environment, preferably within the aviation sector
• Enjoy analysing data and working collaboratively to solve complex problems

The Team

Join our dynamic Disruption Investigation team, where your insights will play a crucial role in maintaining our high service standards during challenging times. You will work closely with various internal teams to ensure we provide the best possible support to our customers.

The Role

• As a Disruption Investigation Officer, you will be responsible for managing and processing disruption information to effectively challenge legal claims. Your role will involve:
• Analysing disruption events and ensuring quality evidence is collected and retained
• Producing reports during disruption incidents and recording real-time information
• Liaising with internal teams to gather supporting disruption information, including root causes and customer welfare measures
• Maintaining disruption evidence information databases and documentation for legal representatives
• Representing easyJet as an expert witness in court proceedings across Europe

What we’re looking for

• Strong attention to detail and organisational skills
• Excellent relationship-building abilities with a knack for influencing and negotiating
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• A numerate mindset, comfortable working with data
• Knowledge and experience in aviation is highly regarded
• Additional European languages are a plus

What you’ll get in return

• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Practicalities

This full-time role will be based in Luton, we support hybrid working and we spend 60% of our time per month in the office.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail] . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Business Area

Legal

Primary Location