Disconnections Administrator: Seamless Customer Offboarding

Onecom; Whiteley; On-site; GBP 26,000; Full time

Job summary

A leading telecommunications provider in the UK seeks a Disconnections Administrator to ensure seamless offboarding of customer services. The successful candidate will be responsible for processing disconnection requests and maintaining accurate records while collaborating with internal teams. Key qualifications include strong attention to detail and proficiency in administrative tasks, ideally within telecommunications. This full-time role is based in Whiteley offering a competitive salary and excellent employee perks.

Benefits

25 days holidays plus bank holidays

Birthday day off

Lease a brand-new electric car

9% combined pension contribution

Quarterly and annual employee awards

24/7 access to mental health support

Discounted gym membership

Qualifications

• Previous experience in an administrative role, preferably within telecommunications.
• Keen attention to detail and excellent problem-solving skills.
• Strong organisational abilities and time-management skills.

Responsibilities

• Process and manage customer disconnection requests accurately and promptly.
• Liaise with internal teams to ensure seamless customer transitions.
• Maintain up-to-date and accurate records of disconnection activities.
• Respond to customer queries and resolve any issues related to disconnections.
• Collaborate with billing and sales teams to ensure alignment in customer accounts.

Skills

Administrative skills

Attention to detail

Problem-solving skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

Teamwork

Customer-centric approach

Tools

Customer relationship management software

Job description

A leading telecommunications provider in the UK seeks a Disconnections Administrator to ensure seamless offboarding of customer services. The successful candidate will be responsible for processing disconnection requests and maintaining accurate records while collaborating with internal teams. Key qualifications include strong attention to detail and proficiency in administrative tasks, ideally within telecommunications. This full-time role is based in Whiteley offering a competitive salary and excellent employee perks.