Disclosure Administrator

NHS; Gateshead; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading healthcare provider in Gateshead is seeking a highly organized individual for a secretarial role. The successful candidate will manage medical records requests, requiring excellent time management and customer service skills. Familiarity with Information Rights legislation is essential. Responsibilities include validating applications, liaising with various stakeholders, and maintaining logs of requests. The role offers a supportive working environment with numerous staff networks focused on health and wellbeing.

Qualifications

• Practical understanding of Information Rights legislation and its application.
• Experience working with the public and managing confidential information.

Responsibilities

• Validate initial applications for access to Trust medical records.
• Liaise with professionals and external bodies regarding requests.
• Maintain a log of all requests from application to completion.
• Monitor and manage the Trust SAR email inbox, responding to enquiries.

Skills

Excellent secretarial skills

Customer service skills

Time management

Tact and diplomacy

Empathy

Education

NVQ2/GCSE

Understanding of medical terminology

Microsoft Office

Job description

We are looking to recruit a highly organised individual with excellent secretarial and customer services skills. Working to tight legally binding deadlines you must have excellent time management skills and a methodical approach to your work. You should be familiar with, and have a practical understanding of, Information Rights legislation and its application. The role is demanding and you should be able to manage conflicting demands effectively using tact, diplomacy and empathy.

Main duties of the job

The post holder will be the first point of contact for applicants enquiring about access to Trust medical records. You will be responsible for validating initial applications, requesting further information/documentation as and when necessary. On a daily basis you will liaise with professionals, external bodies, members of the public, police, local authority and government departments. You will maintain a log of all requests, both live and finalised, updating the information as they progress from application to completion.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

The post holder will receive and validate initial applications via email or post. You will check each request, and any associated paperwork , for authenticity determining if the request meets the required legal standard. You will be expected to manage the records disclosure log adding and updating information for each request. You will monitor and manage the Trust SAR email inbox , responding to initial enquiries advising individuals on application requirements and the progress of validated requests.

Person Specification

Qualifications

• NVQ2/GCSE
• Microsoft Office
• Understanding of medical terminology

Experience

• Information Rights Legislation
• Experience of Trust EPR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.