Director, Strategic Accounts

Methodfi; City of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading AI platform provider in the UK is seeking a Director of Strategic Accounts. The role requires developing strategies to engage key clients, building trusted relationships, and collaborating with internal teams. Candidates should have over 7 years of strategic sales experience and excellent communication skills. This position offers a dynamic work environment focused on delivering tailored AI solutions for enterprise clients.

Benefits

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners, and snacks

Qualifications

• 7+ years of experience in strategic or enterprise sales.
• Proven track record of growing revenue with large accounts.
• Strong ability to manage multiple stakeholders.

Responsibilities

• Develop strategies to engage key strategic clients.
• Cultivate trusted relationships with customer stakeholders.
• Collaborate to deliver tailored solutions and forecast revenue.

Skills

Strategic sales experience

Excellent communication skills

Negotiation skills

Business acumen

Consultative selling

Education

Bachelor’s degree or equivalent work experience

Job description

Overview

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We\u2019ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We\u2019re an in-office company, driven by a shared commitment to excellence and velocity. Our values\u2014customers are everything, relentless momentum, winner\u2019s mindset, and stronger together\u2014shape how we work and grow as a team.

About the Role

We\u2019re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You\u2019re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

Responsibilities

• Develop a strategy to break into and close key strategic logos for Decagon
• Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
• Understand the customer\u2019s business, challenges, and strategic priorities to uncover new opportunities for expansion
• Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
• Forecast and accurately report on pipeline and revenue
• Develop and execute account plans to execute strategic deals
• Provide feedback and insights to product and leadership teams to influence the company\u2019s roadmap
• Maintain expert-level knowledge of the company\u2019s products, services, and industry trends
• Expect moderate travel

Qualifications

• 7+ years of experience in strategic or enterprise sales
• Proven track record of growing revenue and expanding business with large, complex accounts
• Excellent communication, presentation, and negotiation skills
• Strong business acumen and ability to speak the language of the C-suite
• Consultative selling approach with a focus on value-based solutions
• Ability to manage multiple stakeholders and cross-functional initiatives
• Bachelor\u2019s degree or equivalent work experience
• Bonus points if you have previous experience selling AI or customer support/experience software

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best