Director, Relationship Management

Alteryx Inc.; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading technology company is seeking a Director of Relationship Management in London to lead a team focused on customer success and retention. The ideal candidate will have over 8 years in sales cycle management, strong sales leadership abilities, and experience in navigating customer challenges. Responsibilities include guiding the team through renewals, forecasting revenue, and collaborating with cross-functional teams. The role comes with potential travel requirements of up to 25%.

Qualifications

• 5+ years of experience in sales leadership.
• 8+ years of experience in full sales cycle management within tech/software.
• Experience managing an EMEA team is desirable.

Responsibilities

• Lead and develop 2-3 managers in Relationship Management.
• Guide team through renewal opportunities and negotiations.
• Work with sales leaders to drive sales and optimize processes.

Skills

Sales leadership

Customer management

Business acumen

Navigating customer objections

Forecasting

Team mentoring

Job description

Director, Relationship Management page is loaded## Director, Relationship Managementlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R11687We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.Job DescriptionJob Description**Overview:**The Director, Relationship Management will be responsible for providing guidance and leadership to a highly motivated team of Relationship Managers (RM’s) that focus on renewing and managing existing named accounts. Strong sales, customer management, business acumen and the ability to quickly assess and understand a customer’s needs are essential to success in this role, in addition to inspiring, coaching and guiding the team to success. Your team would work through both proactive and reactive activity for the renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting and implementing the correct renewal strategy.**What you will do:*** Lead, mentor, and develop 2 – 3 managers who have their own teams across EMEIA & APJ.* As 2nd line leader, lead the international Relationship Management team that is focused on customer success, retention, and upsells* Guide team through renewal opportunities, forecasting, negotiation and close of renewals prior to contract expiration* Accurately forecast projected revenue attainment and performance of RM team* Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, RM strategies, and client facing skills.* Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.* Work closely with cross-functional business partners (Sales, Customer Success, etc) and stakeholders.* Provide monthly/quarterly updates to sales teams* Conduct quarterly business reviews* Potential travel up to 25%**Experience and Skills*** 5+ years of experience in sales leadership* 8+ years of full sales cycle management in tech/software* Proven track record of success in sales as an account executive, or equivalent* Demonstrated ability to effectively navigate customer objections and challenges toward a win-win outcome and renewal* Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry* Experience with forecasting and deal management* Experience leading high transaction/volume teams with short sales cycles.* Experience managing an EMEA team. International exp is desirable.#LI-SBAs part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.***If you require reasonable accommodation as part of the recruiting process, please contact*** ***[e-mail]***