Digital Service Analyst - ITIL-Led Service Delivery

HPCareers; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading creative digital agency in England is seeking a Digital Service Analyst to join their Digital Service Delivery Team. This role focuses on supporting services across the service delivery lifecycle, including incident, problem, change, and configuration management. The ideal candidate has at least two years of relevant experience and knowledge of the ITIL service lifecycle, as well as technologies like .NET, SQL, and HTML support. This position offers the potential for growth into a Service Manager role.

Qualifications

• Two years’ relevant Service Analyst experience.
• Knowledge of ITIL service lifecycle.
• Willingness to obtain ITIL Foundation certification if not already accredited.

Responsibilities

• Monitoring and management of service transactions to meet service targets.
• Challenging and escalating failures in process or unsatisfactory performance.
• Liaising with business customers and/or internal escalations.
• Participating in wider aspects of Service Delivery.
• Ownership of service improvement items.
• Dealing with challenging and conflicting priorities.
• Leading Service Measurement/Reporting/Improvement.

Skills

Service Management

Incident Management

Problem Management

Change Management

Configuration Management

Service Reporting

Service Improvement

Education

ITIL Foundation certificate

Tools

.NET

SQL

HTML support

Job description

A leading creative digital agency in England is seeking a Digital Service Analyst to join their Digital Service Delivery Team. This role focuses on supporting services across the service delivery lifecycle, including incident, problem, change, and configuration management. The ideal candidate has at least two years of relevant experience and knowledge of the ITIL service lifecycle, as well as technologies like .NET, SQL, and HTML support. This position offers the potential for growth into a Service Manager role.