Digital-First Customer Service Apprentice

Norwich Regeneration Company; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government organization in Norwich is seeking an apprentice to join their customer contact team. The role involves assisting residents and businesses while undergoing training as a customer service practitioner. Key skills include IT confidence, good communication, and the ability to thrive in a dynamic environment. This position offers a great opportunity to build a professional career in local government with a focus on teamwork and personal development.

Qualifications

• Confidence in the use of IT including digital services that customers use.
• Understanding of good customer services.
• Good verbal and written communication skills.
• Ability to work effectively in a pressurised, fast moving environment.

Responsibilities

• Work as part of a customer contact team helping residents, businesses and visitors.
• Fulfil individual targets to contribute to team performance.
• Provide customers with advice and support to access services online.

Skills

Confidence in the use of IT including digital services

Understanding of good customer services

Good verbal and written communication skills

Ability to work effectively in a pressurised, fast moving environment

Education

English and Maths GCSE at grade C/4 or above, or equivalent qualification

Job description

A local government organization in Norwich is seeking an apprentice to join their customer contact team. The role involves assisting residents and businesses while undergoing training as a customer service practitioner. Key skills include IT confidence, good communication, and the ability to thrive in a dynamic environment. This position offers a great opportunity to build a professional career in local government with a focus on teamwork and personal development.