Digital and Signposting Coordinator – BrisDoc Healthcare Services

Avonlmc; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider in Bristol is seeking a part-time Digital & Signposting Coordinator to welcome and support patients, guiding them using digital tools. The ideal candidate will have experience in a patient-facing role, possess strong organizational skills, and be empathetic towards diverse patient needs. This role offers £13.39 per hour, generous leave, and additional benefits. Candidates are encouraged to apply for this impactful position.

Benefits

Generous annual leave

NHS pension

Discretionary annual bonuses

Comprehensive wellbeing support

NHS discounts

Flexible working

Cycle-to-work scheme

Employee assistance programme

Qualifications

• Sensitivity to diverse patient needs, including language barriers or disabilities.
• Warm, empathetic and approachable demeanour.
• Previous experience in a customer or patient facing role.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome patients and provide assistance to help them access the right services.
• Promote and distribute health education materials and information.
• Work closely with reception staff and clinicians to create a smooth patient journey.

Skills

Sensitivity to diverse patient needs

Empathetic and approachable demeanour

Experience in a customer or patient facing role

Strong organizational and multitasking abilities

Job description

Digital and Signposting Coordinator – BrisDoc Healthcare Services

Job summary

As a Digital & Signposting Coordinator, you will provide a warm welcome and support to all patients visiting the Practice, guiding them to the right services and ensuring they feel confident and well-informed. You will assist patients in using digital tools such as self-check-in kiosks, online appointment systems, and NHS apps, while also helping those who may face barriers such as mobility challenges, language differences, or sensory impairments.

Working closely with reception staff, clinicians, and the wider team, you will play a vital role in creating a seamless patient journey. You will also promote health education, support the coordination of the Patient Experience Committee, and encourage patient feedback to help improve services. All work will be carried out in line with Practice policies and procedures, and in collaboration with local community, voluntary, and charitable groups.

Main duties of the job

Who We're Looking For

• Sensitivity to diverse patient needs, including those with language barriers or disabilities
• Warm, empathetic and approachable demeanour
• Previous experience in a customer or patient facing role and thrive in a busy environment
• Strong organizational and multitasking abilities

About us

Why Join Our Team?

Make a Lasting Impact

• Play a vital role in welcoming and supporting all patients with self-check-in Kiosks and online appointment systems
• Promote health education by distributing information on local healthcare resources and encourage the use of digital tools like NHS apps
• Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included
• You will feel valued and respected, able to make a tangible difference, supported in using the skills you have, and to develop new ones
• Friendly and supportive environment

Professional growth and recognition

• Benefit from employee recognition platform with exclusive offers
• You will be supported in your role by our culture of openness, support, learning, and coaching
• Supervision, CPD and development opportunities for all staff
• As an Employee Ownership Trust, you're a co-owner empowered to shape the future of our organisation and take part in decision-making

Recognising Your Value

• Salary £13.39 per hour
• Up to 35 hrs per week (job share considered)
• Generous annual leave, NHS pension and discretionary annual bonuses
• Comprehensive wellbeing support, NHS discounts, flexible working, cycle-to-work scheme and employee assistance programme

For questions about the job, please contact Olukolajo Onadipem, People Team Coordinator at [e-mail] / 01179370900.

No. of Vacancies

1

Responsible For

• Patient support and Signposting Welcome patients and provide assistance to help them access the right services or staff; Support patients with self-check-in kiosks, online booking systems, and other digital tools; Offer guidance and reassurance to patients with additional needs (e.g. mobility challenges, sensory impairments, language barriers); Provide information on practice services and local healthcare resources
• Health education and Engagement Promote and distribute health education materials and information about local healthcare services; Encourage and support the use of NHS digital tools and apps; Coordinate the Patient Experience Committee, ensuring patient voices and feedback are heard and acted on
• Teamwork and Collaboration Work closely with reception staff, clinicians, and other colleagues to create a smooth and supportive patient journey; Liaise with voluntary and charitable groups in the local community to enhance patient support; Contribute ideas and feedback to improve patient services and digital access

Job Nature

Part Time, Permanent

Job Location

Bristol

Depending on experience £13.39 per hour

How to Apply

Interested candidates can send the application as mentioned in the post or e-mail contact person if any questions for the job role.