Diabetic Eye Screening Administrator

Transformationunitgm; Brighton; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare organization in Brighton is seeking a full-time Diabetic Eye Screening Administrator to manage the administration of the National Diabetic Eye Screening Programme. The role includes high-volume call handling, maintaining patient databases, and ensuring compliance with health protocols. Ideal candidates will have experience in patient-facing roles and an understanding of diabetes. This position offers a competitive salary and the potential for flexible working arrangements.

Qualifications

• Experience in a person-facing role in healthcare, retail or hospitality.
• Experience in an office environment using software and data management.
• Previous experience in a healthcare setting.

Responsibilities

• Ensure full knowledge of protocols for administering the Diabetic Eye Screening Programme.
• Participate in a rotational plan to support the screening administration team.
• Maintain and update the Digital Healthcare database.

Skills

Experience in person-facing roles

Proficiency in software and data management

Understanding of diabetes

Job description

Main area: Diabetic Eye Screening Grade Band 3 Contract – Permanent

Employer: University Hospitals Sussex NHS Foundation Trust, Site: Royal Sussex County Hospital, Brighton.

Salary: £24,937 – £26,598 per annum.

Hours: Full time – 37.5 hours per week (Saturday and weekend shifts may be required).

Closing date: 28/01/2026 23:59.

Job overview

This role does not meet the visa sponsorship criteria under the current UK immigration rules. Applicants must already have the right to work in the UK.

The position is key to the administration of the National Diabetic Eye Screening Programme. The role involves high‑volume telephone call handling, contacts with GPs and other health professionals, and requires an understanding of diabetes.

Responsibilities

• Ensure full knowledge of local and national protocols and follow all procedures for administering the Diabetic Eye Screening Programme.
• Understand and safeguard the Trust’s performance indicators at both local and national levels.
• Participate in a rotational plan to support the Brighton and Sussex Diabetic Eye Screening Programme administration team and, if required, other teams.
• Maintain and update the Digital Healthcare database of all patients registered as diabetic.
• Book appointments for patients contacting the Administration Centre, ensuring appointments fall within nationally prescribed maximum waiting times.
• Register, check, amend and enter patient details on the Diabetic Register and Digital Healthcare database.
• Follow appropriate procedures in dealing with complaints.
• Maintain an effective electronic record‑keeping system for all data and paperwork.
• Undertake general office duties including photocopying, faxing and date‑stamping of correspondence.
• Print out and collate patient information leaflets.
• Keep up to date with any computerised systems introduced and attend any required training; be proficient in the patient administration system.
• Maintain, दर्शन and update administrative service procedures and systems.
• Ensure transport is available for patient journeys and organise as necessary.
• Keep one’s own work area free from hazards, use equipment according to instructions, rectify and report potential hazards, and report accidents promptly in line with policy.

Person specification

• Experience in a person‑facing role in healthcare, retail or hospitality.
• Experience in an office environment using software and data management.
• Previous experience in a healthcare setting.

Equality, Diversity and Inclusion

• Evidence of having undertaken personal development to improve understanding of equality issues.
• Evidence of having championed diversity in previous roles (as appropriate).

Important information for applicants

The university trust aims to provide flexible working arrangements. If you would like to discuss options, please speak with the recruiting or line manager.

Administrative background checks (DBS) are required for all new employees where the role is eligible for a criminal record check. Offers are made in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for roles that meet the visa and immigration eligibility criteria. Applicants must verify their own eligibility.

UHSussex reserves the right to close the role early if we receive a high volume of applications.