Development Manager - London, SE16

Encoreestates; City of London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading property management company in London is seeking an experienced Development Manager to oversee a prestigious residential development. Responsibilities include managing staff, maintenance operations, and ensuring high-quality resident services. The ideal candidate will have proven leadership experience and expertise in contractor management. This role offers an opportunity to make a significant impact in the community.

Qualifications

• Proven experience managing prestigious residential developments or similar environments.
• Strong leadership skills, mentoring experience.
• Contractor management expertise.

Responsibilities

• Manage and support site-based staff.
• Oversee maintenance and contractor management.
• Deliver exceptional customer service to residents.

Skills

Time management

Communication skills

Microsoft Office

Education

IWFM, TPI or equivalent

Job description

We’re looking for an experiencedDevelopmentManager to oversee the smooth operation of a high end residential development based in London, ensuring a high-quality living environment for residents while maintaining the property to the highest standards.

• Location:London, SE16
• Salary:£60,000-£70,000
• Hours:Monday to Friday, 8am-5pm

The Role

As the Development Manager, you will take full responsibility for the development, including:

• Managing and supporting site-based staff.
• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.
• Delivering outstanding customer service to residents and visitors.

What You’ll Do

1. Building Management

• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Monitor parking compliance and address related issues.
• Provide input for budgets, residents’ meetings, and communication with directors.

2. Maintenance & Repairs

• Arrange and follow up on reactive and planned maintenance.
• Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.

3. Resident Services

• Manage front-of-house services, including parcel and key handling.
• Ensure the on-site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.

4. Team Management

• Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel.
• Manage staff rotas, holidays, and appraisals to maximise team efficiency.
• Enforce policies and procedures, ensuring consistency and compliance.

What You’ll Bring

Experience

• Proven experience managing prestigious residential developments or similar environments such as hospitality or armed forces.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (desirable).

Qualifications

• Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

• Accountability: Take ownership and see tasks through to completion.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.