Developer Support Engineer

Unity3d; Brighton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology company in Brighton is seeking a Senior Developer Support Engineer to provide expert support for their products in the Architecture, Engineering, Construction, and Operations (AECO) sector. This role involves troubleshooting complex issues, mentoring team members, and engaging directly with customers. The ideal candidate has proficiency in 3D or CAD modeling software and strong experience in object-oriented programming. Expertise in cloud technologies like GCP, AWS, and Azure will be crucial for successfully meeting customer needs.

Qualifications

• Proficiency with 3D or CAD modeling software (e.g., Blender, 3DS Max, Maya).
• Experience working in the Architecture, Engineering, Construction, and Operations (AECO) sector.
• Demonstrable experience with an object-oriented programming language.
• Experience integrating third-party SDKs into projects.

Responsibilities

• Troubleshooting and resolving complex issues for customers.
• Communicating with users and internal stakeholders.
• Identifying and implementing improvements to processes.
• Mentoring other team members.
• Responding to live customer issues.

Skills

Proficiency with 3D or CAD modeling software

Experience in AECO sector

Object-oriented programming experience

Unity engine familiarity

Job description

Brighton, United Kingdom, Full-time

The opportunity

As a Senior Developer Support Engineer, you will work with some of the biggest names in the Architecture, Engineering, Construction, and Operations (AECO) sector, helping our customers succeed by providing expert support for our Industry-Leading Product Suite. You'll focus on assisting customers using Asset Transformer to import, prep, and optimize their large CAD, mesh, and point cloud models for real-time visualizations in Unity, and associated Asset Management and Licensing services.

In this role, you'll be devoting your expertise with Cloud related infrastructure as well as object-oriented programming, specifically leveraging languages like C# and Python to develop and debug solutions, to approach technically demanding challenges. You will be working at scale with cloud-hosted workloads, leveraging your knowledge in GCP, AWS, and Azure.

Your advanced debugging skills and experience in troubleshooting SDK integration, tooling and configuration will be crucial in this role. You'll be tasked with both resolving complex issues directly and leading technical dialogues to drive quick and efficient resolutions. Whether providing comprehensive consultations and tests for customers or responding to their live issues as part of an incident group, you’ll be the difference between success and failure for some of the biggest AECO projects.

What you'll be doing

• Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams
• Frequently communicating with authority and clarity to both our users and internal stakeholders
• Proactively identifying and implementing improvements to our teams, processes, and products, and effectively communicating and driving these changes
• Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
• Responding to live customer issues and incidents, working as part of an incident team, solving critical problems

What we're looking for

• Proficiency with 3D or CAD modeling software (e.g., Blender, 3DS Max, Maya)
• Experience working in the Architecture, Engineering, Construction, and Operations (AECO) sector
• Demonstrable experience with an object-oriented programming language
• Experience either integrating third‑party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects
• Working familiarity with the Unity engine

You might also have

• Experience working in the gaming industry with a focus on 3D asset pipelines, and expertise in game engines, particularly the Unity editor
• Working knowledge of modern cloud‑focused technologies and orchestration solutions (Kubernetes, GCP