Desktop Support Engineer

Tata Consultancy Services Limited; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology consultancy in the United Kingdom seeks an Application Support Specialist to provide technical and functional support for commercial systems. The role involves diagnosing and resolving issues, assisting users, and contributing to system improvements. Ideal candidates will have strong problem-solving skills and the capability to thrive in a diverse technical environment while collaborating with various teams. This position offers opportunities for professional growth and engagement with innovative technologies.

Qualifications

• Strong understanding of commercial systems and technical support.
• Ability to diagnose and resolve application issues effectively.
• Excellent communication skills for user assistance.

Responsibilities

• Respond to and resolve application support requests promptly.
• Analyse and troubleshoot application problems.
• Provide guidance and training to users on application functionality.

Job description

The Application Support Specialist will provide technical and functional support for commercial systems within Eurotunnel’s IT department. The role ensures the smooth operation of business applications fenidential to diagnosing and resolving issues, assisting users, and contributing to system improvements. This position requires adaptability to a diverse technical environment and close collaboration with project managers, support teams, and business users.

• Technical Support: Respond to and resolve application support requests promptly and effectively.
• Issue Diagnosis: Analyse and troubleshoot application problems, identify root causes, and implement corrective actions.
• User Assistance: Provide guidance and training to users on application functionality.
• Incident Management: Log, track, and]: ...