Derby Slots Supervisor: Lead, Mentor & Service

Merkur Casino UK; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent gaming company is seeking a Supervisor for its Derby location. The role involves mentoring team members, ensuring top-notch customer service, and managing venue operations. Candidates should display excellent communication skills and a passion for customer satisfaction. The position requires flexibility in working hours and offers benefits including holiday, bonuses, and career progression opportunities. This is an excellent opportunity to join a dedicated team in a thriving environment.

Benefits

28 days holiday (including Bank Holidays)

Monthly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with retailers and restaurants

Employee assistance programme

Qualifications

• Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry.
• Flexibility to work both day and night shifts if your venue is a 24-hour operation.
• Willingness to learn and develop.

Responsibilities

• Assume full responsibility for the opening, trading and closure of the venue.
• Support and mentor team members while ensuring targets are met.
• Establish and maintain high customer service standards and maximise income.

Skills

Excellent customer service skills

Excellent communication and people skills

Attention to detail

Ability to be flexible and adaptable

Experience with leading and mentoring others

Job description

A prominent gaming company is seeking a Supervisor for its Derby location. The role involves mentoring team members, ensuring top-notch customer service, and managing venue operations. Candidates should display excellent communication skills and a passion for customer satisfaction. The position requires flexibility in working hours and offers benefits including holiday, bonuses, and career progression opportunities. This is an excellent opportunity to join a dedicated team in a thriving environment.