Deputy Retail Manager: Lead Sales & Team Growth

Monica Vinader Ltd; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury jewellery brand located in Edinburgh is seeking a Deputy Manager to support the Boutique Manager. Key responsibilities include driving sales through exceptional customer service, managing the team to meet targets, and ensuring store operations run efficiently. The ideal candidate should be passionate about customer service, commercially aware, and possess strong communication skills. This full-time role provides opportunities for personal growth and team leadership in a vibrant environment.

Benefits

Generous staff discount

Workplace pension scheme

Paid volunteering days

Flexi points every month

Length of service awards

Tech and cycle schemes

Private healthcare

Life Assurance

Employee Assistance Programme

Qualifications

• Demonstrated passion for customer service.
• Commercially aware and target driven.
• Excellent communication and interpersonal skills.
• Flexible and able to adapt.
• Ability to work in a fast-paced environment.

Responsibilities

• Support the Boutique / Concession Manager.
• Drive sales through exceptional customer service.
• Manage team performance with coaching.
• Ensure store efficiency and operations management.
• Execute visual merchandising guidelines.

Skills

Customer service passion

Commercial awareness

Excellent communication skills

Flexibility

Ability to work under pressure

Job description

A luxury jewellery brand located in Edinburgh is seeking a Deputy Manager to support the Boutique Manager. Key responsibilities include driving sales through exceptional customer service, managing the team to meet targets, and ensuring store operations run efficiently. The ideal candidate should be passionate about customer service, commercially aware, and possess strong communication skills. This full-time role provides opportunities for personal growth and team leadership in a vibrant environment.