Deputy Manager (FTC) Retail (Edinburgh) · Edinburgh Boutique

Monica Vinader Ltd; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury jewellery brand located in Edinburgh is seeking a Deputy Manager to support the Boutique Manager. Key responsibilities include driving sales through exceptional customer service, managing the team to meet targets, and ensuring store operations run efficiently. The ideal candidate should be passionate about customer service, commercially aware, and possess strong communication skills. This full-time role provides opportunities for personal growth and team leadership in a vibrant environment.

Benefits

Generous staff discount

Workplace pension scheme

Paid volunteering days

Flexi points every month

Length of service awards

Tech and cycle schemes

Private healthcare

Life Assurance

Employee Assistance Programme

Qualifications

• Demonstrated passion for customer service.
• Commercially aware and target driven.
• Excellent communication and interpersonal skills.
• Flexible and able to adapt.
• Ability to work in a fast-paced environment.

Responsibilities

• Support the Boutique / Concession Manager.
• Drive sales through exceptional customer service.
• Manage team performance with coaching.
• Ensure store efficiency and operations management.
• Execute visual merchandising guidelines.

Skills

Customer service passion

Commercial awareness

Excellent communication skills

Flexibility

Ability to work under pressure

Job description

Job Title: Deputy Manager (FTC)

Location: Edinburgh

Reporting To: Boutique Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Queen's Award for Enterprise: Sustainable Development 2022
• Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller
• Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
• Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
• Responsible Business of the Year, 2025, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Deputy Manager role is an exciting opportunity to:

• Support the Boutique / Concession Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift
• Drive sales and exceeding targets through exceptional customer service and building a client business
• People management and coaching to deliver the above
• Maximise store efficiency through operations management

What you’ll do

Driving Sales

• Deliver sales budget at your location through driving store and team KPIs
• Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
• Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business
• Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team

• Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching andtraining to deliver these
• Manage the team in accordance with company policy and procedures
• Drive completion of approved brand and product training programs to ensure consistent and effective styling advice and inspiration to all customers

Delivering Efficiency

• Execute visual merchandising guidelines to a high standard
• Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
• Maintain an accurate stock file
• Ensure accurate payment processing and cash handling
• Ensure the appropriate processing of in-store services (including engraving, and aftercare)

What you’ll bring

• A demonstrated passion for customer service and driving a business
• Commercially aware and target driven
• Excellent communication and interpersonal skills
• Flexible, able to adapt
• Ability to work well under pressure in a fast paced environment

To be successful at Monica Vinader...

You are a doer

You’re a team player

You’re humble

You are honest, straightforward and transparent

You are a good teacher/mentor (approachable and accessible)

You want to get your hands dirty

You solve problems

You are resilient

You are flexible

You are entrepreneurial, smart, and passionate

If you don't know something, you say so. Then go figure it out quickly

You love working in a creative environment

You have a sense of humour

You are an insatiable learner

Company Benefits

• Generous staff discount for personal use and friends and family discount code
• Workplace pension scheme
• Paid volunteering days to support charitable causes
• Perkbox flexi points every month for discounts with other brands
• Length of service awards for key milestones one, three, five and ten years
• Tech scheme and cycle to work scheme
• Financial Assistance - Loan / Advance payments
• Private healthcare
• Life Assurance
• Employee Assistance Programme 24/7

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.