Deputy General Manager

Scotsman; Glasgow; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hospitality group in Scotland is seeking a Deputy General Manager to oversee sales growth, cost control, and customer service excellence. The ideal candidate will have leadership experience and strong communication skills. Responsibilities include managing service standards, staff development, and being accountable for operations in the absence of senior management. This role offers flexible working opportunities and various perks including discounts and career development programs.

Benefits

100% of tips

Wagestream access

30% off food and cinema

Hotel and apartment discounts

Flexible working opportunities

Career development

Qualifications

• Experience in a similar role.
• Availability to work shifts, including evenings and weekends.

Responsibilities

• Support sales growth.
• Control costs.
• Ensure excellent customer service.
• Manage service standards and staff development.
• Be accountable for specific shifts.

Skills

Leadership skills

Communication

Commercial awareness

Job description

About Us

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

The Role

As Deputy General Manager, your role will include:

• Supporting sales growth.
• Controlling costs.
• Ensuring consistently excellent customer service is delivered.
• Managing service standards and staff development.
• Accountability for specific shifts and the full unit in the absence of senior management.

The Person

The ideal candidate will have:

• Experience in a similar role.
• Great leadership skills and enjoy working as part of a team in a social environment.
• The ability to communicate at all levels.
• A strong commercial awareness.
• Availability to work shifts, including evenings and weekends as per business needs.

What We Offer

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

Next Steps

If you think this is the role for you then apply now and one of our friendly team will be in touch.