Deputy Care Manager

Avanti Homecare Limited; United Kingdom; On-site; GBP 36,000; Full time

Job summary

A community-focused care provider in Ilkeston and Long Eaton seeks a Deputy Care Manager to support daily operations and lead a team of care staff. Ensure high standards of homecare, manage performance, and conduct client reviews. Ideal candidates have robust management experience and a Level 5 Diploma in Health and Social Care. Competitive salary and professional development opportunities available.

Benefits

Competitive salary package

Ongoing training and professional development

Supportive, family-run environment

Qualifications

• At least 1 year of hands-on care experience in a health or social care setting.
• A minimum of 4 years of management experience in the health and social care sector.
• Strong experience in relevant IT systems.

Responsibilities

• Support the Registered Manager in daily operations of care service.
• Oversee a team of care staff ensuring quality of care.
• Conduct regular client reviews and updates of care plans.

Skills

Listening skills

Proactive management

Time management

Organizational skills

Problem solving

Education

Level 5 Diploma in Health and Social Care or equivalent

Tools

Digital care planning software

Rota software

Job description

Deputy Care Manager

Department: Management

Employment Type: Permanent - Full Time

Location: Ilkeston and Long Eaton

Compensation: £36,000 / year

Description

Overview

• Location: Based at our Ilkeston office - Kensington Business Park, The Cottage (Unit 10, Ilkeston DE7 5NY).
• Areas that our branch covers: We cover most of the Ilkeston and Long Eaton areas which covers roughly a 3 mile radius from the centre of each place.
• Contract: Full-time, permanent role
• Salary: £36,000 per year

The role

This is a senior management opportunity to support the Registered Manager in the day-to-day running of our care service. As Deputy Manager, you will support in leading a team of 50 care staff and ensure the delivery of exceptional, person-centred care to a caseload of clients. You’ll be responsible for quality assurance, staff performance management, compliance, safeguarding, and care planning. You will also act as the Registered Manager's delegate during their absence.

Key Responsibilities

Care Team Responsibilities

• Provide clear, supportive leadership to a portion of our care team. Mentor staff, providing guidance, feedback, and opportunities for development
• Manage performance, absence reviews, visa and developmental reviews for a portion of the care team
• Conduct spot checks, fit-to-care assessments, and disciplinary processes
• Maintain accurate records on our staff management digital systems (People Planner and E-days)
• Share on-call duties with the office management team on a 5-week rolling basis, including evenings and weekends (the role includes on-call duties, which are reflected in the overall salary package)
• Contribute to management meetings and agenda preparation alongside the Registered Manager

Client Responsibilities

• Oversee a caseload of clients to ensure their care plans are regularly reviewed and high standards are maintained
• Support the Registered Manager with complaints, incidents, and safeguarding concerns, ensuring timely investigations and improvements
• Complete 6-month client reviews and update care plans accordingly
• Carry out eMAR audits and oversee medication updates
• Support new client onboarding by completing assessments, risk assessments, and care plans
• Maintain accurate records on our client management digital system (Access Care Planning and PeoplePlanner)
• Attend external meetings and represent Avanti in a professional manner
• Provide feedback to the care team based on client reviews and observations
• Support the day-to-day operation of the office and liaise with external professionals

Skills, Knowledge and Expertise

Personal skills

You will be:

• A good listener
• An experienced manager and leader of a team
• Proactive
• Supportive, caring and empathetic
• Honest, kind, and capable of setting professional boundaries
• Responsive
• Open to learning and driving your own development
• A strategic problem solver
• Able to manage your time effectively
• Organised and capable of managing multiple responsibilities
• Committed to your work
• Aspiring to progress in the sector
• Professional
• Flexible - this sector is unpredictable!

Essential experience requirements:

• At least 1 year of direct hands-on care experience supporting individuals in a health or social care setting
• A minimum of 4 years of management experience in the health and social care sector
• Level 5 Diploma in Health and Social Care (or willingness to work towards it) or equivalent qualification
• Strong experience in IT systems relevant to care management (e.g., digital care planning, rota software, email, and online calendars)
• Strong written communication and time management skills
• Full UK driving licence and own vehicle
• Live within reasonable distance of the branch (ideally a 30-40 minute drive)

Benefits

What we offer

• Competitive salary package and opportunities for progression
• Ongoing training and professional development
• Commitment to training and personal growth
• A supportive, family-run environment dedicated to the wellbeing of both clients and staff
• The chance to be part of a growing team focused on delivering outstanding homecare