Deployment Technician

Coordinated Behavioral Care Inc.; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in Harrogate is seeking a dedicated support technician for a 3-month contract. This role involves providing high-quality customer service, addressing hardware and software issues, and collaborating with third-party vendors. The ideal candidate should have at least two years of relevant experience, excellent MS Office 365 skills, and a positive, open personality. Proficiency in English and flexibility to travel are essential. Join now to be a part of our fast-paced technological environment.

Qualifications

• At least 2 years of experience or equivalent education.
• Proficiency in English, both spoken and written.
• Able to adapt in a fast-moving technology environment.

Responsibilities

• Provide support that consistently meets customer expectations.
• Identify, analyse, and repair product failures.
• Support user account information including rights and security.
• Resolve issues in cooperation with third-party vendors.
• Document asset changes to inventory.

Skills

Excellent MS Office 365 skills

Problem-solving for simple hardware issues

Basic understanding of networking

Knowledge of Active Directory

Interpersonal and communication skills

Analytical thinking

Customer-oriented attitude

Flexibility to travel

Job description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face-to-face, as well as acting as a point of escalation with third‑party resolver groups for problems that you can’t resolve.

3 MONTH CONTRACT

Job responsibilities

• Provide support that consistently meets or exceeds customer expectations.
• Identify, analyse, and repair product failures. Order and replace parts as needed.
• Support and maintain user account information including rights, security and systems groups.
• Receive and resolve issues from Tier 2 and Tier 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite – in cooperation with the resolver group who transferred the issue, if necessary.
• Coordinate with third‑party vendors to resolve hardware and software problems, as required.
• Receive and resolve hardware or software related issues from Tier 2 and Tier 3 when break‑fix is necessary to solve an issue at location/onsite.
• Interface with hardware and software vendors for planning and problem resolution.
• Interface with manufacturers and third‑party vendors for technical assistance.
• Execute the installation of PCs, peripherals and LAN‑based equipment.
• Assist with setting up security, file access and other administrative procedures associated with moves.
• Move workstations, peripherals and telecommunications equipment as required.
• Order, receive and provide all required equipment, materials and third‑party vendor services to implement IMACs.
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMACs.
• Test completed IMACs and verify acceptance by end user.
• Document asset changes to inventory.

Job Requirements

• At least 2 years of experience or equivalent combination of education and related experience may also be considered.
• Excellent MS Office 365 skills as a user (essential).
• Able to solve simple hardware issues (essential).
• Basic understanding of networking (DNS, DHCP, IPv4, TCP/IP) (essential).
• Knowledge of Active Directory – permissions & attributes (essential).
• Team player and analytical thinker.
• Open, positive personality, and an exceptional attitude toward a willingness to learn.
• Flexibility to travel when needed.
• Customer‑oriented (service awareness) with good interpersonal and communication skills.
• Able to adapt in a fast‑moving technology environment.
• Able to assume day‑to‑day responsibilities generating specific deliverables.
• Relationship‑builder, at ease with people and capable of quickly building trust.
• Proficiency in English, both spoken and written (essential).

Key Points to Remember

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Apply today — we wouldn’t want you to miss this opportunity. If you need further information, just send a message to [e-mail] and we’ll be happy to assist!