Demand Forecasting Lead – Contact Center

Scottish Power Ltd; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy provider in the United Kingdom seeks a skilled Demand Manager to drive contact forecasting and demand management initiatives. The role involves designing KPIs, analyzing demand drivers, and collaborating with stakeholders to optimize customer contact processes. Ideal candidates will possess strong analytical skills, leadership qualities, and a solid grasp of contact center metrics. The position offers a competitive salary and comprehensive benefits aimed at enhancing employee wellbeing and professional growth.

Benefits

36 days annual leave

Holiday Purchase

Share Schemes

Healthcare benefits

Electric Vehicle Schemes

Cycle to Work scheme

Life Assurance

Qualifications

• Proven competency in contact center forecasting and demand.
• Strong analytical skills to handle large data sets.
• Understanding of contact center performance metrics.

Responsibilities

• Design and manage demand model and KPIs.
• Drive initiatives for demand reduction.
• Conduct comprehensive impact assessments on contact demand.

Skills

Leadership skills

Analytical skills

Communication skills

Financial acumen

Negotiation skills

Job description

A leading energy provider in the United Kingdom seeks a skilled Demand Manager to drive contact forecasting and demand management initiatives. The role involves designing KPIs, analyzing demand drivers, and collaborating with stakeholders to optimize customer contact processes. Ideal candidates will possess strong analytical skills, leadership qualities, and a solid grasp of contact center metrics. The position offers a competitive salary and comprehensive benefits aimed at enhancing employee wellbeing and professional growth.